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Draj
Beginner
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Message 1 of 10

BT infinity slow speeds at peak times

Hi

 

I've got slow speed at peak times, I get approx 5 mb  download upload approx 10.

 

Off peak I get approx 48 download  and 10 upload. 

 

Please help

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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: BT infinity slow speeds at peak times

Hi @Draj,

 

Welcome to the community forum. I'm sorry to hear that you are experiencing a slow down during peak times.

 

Please can you run the BT Speed test using the link http://speedtest.btwholesale.com/, the next time you notice the slow down? You'll need to run that test using a wired connection . Once the first test completes, please run the "Further Diagnostics" as this will test your speeds over the BT network and should help us to identify where the slow down is occurring.

 

Once you have run that test, please post back the results?

 

Thanks

 

PaddyB

 

 

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Draj
Beginner
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Message 3 of 10

Re: BT infinity slow speeds at peak times

Hi

 

I ran the test a few times, each time I ran further diagnostics i kept geting the following error

 

 

Are you able to see the results your end?

 

BT Captute.PNG

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Sage
Sage
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Message 4 of 10

Re: BT infinity slow speeds at peak times

Just keep trying during peak times.

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Draj
Beginner
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Message 5 of 10

Re: BT infinity slow speeds at peak times

Hi

 

Just managed to run further diagnostics, see attached.BT capture 2.JPG

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Distinguished Sage
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Message 6 of 10

Re: BT infinity slow speeds at peak times

Please do not run any further tests as it will overwrite that result on BT Wholesales' servers
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Moderator
Moderator
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Message 7 of 10

Re: BT infinity slow speeds at peak times

Thanks for posting the results @Draj. Which exchange are you connected to?

 

Cheers

 

David

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Draj
Beginner
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Message 8 of 10

Re: BT infinity slow speeds at peak times

According to a search I did I should be connected to Thurnby, leicestershire
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Moderator
Moderator
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Message 9 of 10

Re: BT infinity slow speeds at peak times

Hi @Draj,

 

Thanks for confirming that. There are no problems at the Thurnby exchange but further back there are problems at Leicester Central which requires further infrastructure. There are plans in place for that to be completed on the 10/02/17.

 

Cheers

 

David

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Draj
Beginner
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Message 10 of 10

Re: BT infinity slow speeds at peak times

Ok

Thank you for looking into this.
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