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James1806
Beginner
150 Views
Message 1 of 5

BT infinity speed slower than expected.

okay, so I have the fastest broadband I can get in my area and that is 

72.91 Mbps Download

20 Mbps Upload 

I ran a speed test I do not get those speeds. I ran it through here.http://www.speedtest.btwholesale.com/ and the results was Download Speed (Mbps): 63.52 Upload Speed (Mbps) : 9.83  I need help to fix the issue. 

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4 REPLIES 4
Techwizz
Aspiring Expert
148 Views
Message 2 of 5

Re: BT infinity speed slower than expected.

Hi @James1806,

Was the speed test run via a wired connection?

Please post stats from your router. If HH5, http://192.168.1.254 - Troubleshooting - Helpdesk. If HH6, go to http://192.168.1.254/0000016400/gui/#/technicalLog/information

Please post the result of your phone number from the DSL checker: http://dslchecker.bt.com, remember to blank out your phone number but keep the exchange and cabinet info.

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James1806
Beginner
145 Views
Message 3 of 5

Re: BT infinity speed slower than expected.

It' won't let me run it, but BT has been working on the cabinet everyday this week except wedensday. Would that affect it?

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Highlighted
132 Views
Message 4 of 5

Re: BT infinity speed slower than expected.

Blah.
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Techwizz
Aspiring Expert
123 Views
Message 5 of 5

Re: BT infinity speed slower than expected.

Highly unlikely. Please can you post the information I requested? That will help us to help you.
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