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rhoda54
Newbie
366 Views
Message 1 of 7

BT infinity under guaranteed speed

I got the BT infinity 3 4 days ago, which should guarantee at least 59, or up to 70ish mbps, However the speed is between 20 to 27 down with around 6 up. The line is connected through a filter into the smart hub, with an ethernet connection to my pc. 

 

EDIT: The person living next door to me gets the full speed from the unlimited infinity 1, but im not even getting that speed with unlimited infinity 2 😞

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6 REPLIES 6
rhoda54
Newbie
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Message 2 of 7

Re: BT infinity under guaranteed speed

I have used the test socket and it is the same speed

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Distinguished Sage
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Message 3 of 7

Re: BT infinity under guaranteed speed

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

 

 

Can you post back the results of this checker editing out your phone number

http://www.dslchecker.bt.com

 

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.


This test must be done with a wired connection.

http://speedtest.btwholesale.com

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rhoda54
Newbie
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Message 4 of 7

Re: BT infinity under guaranteed speed

Screen Shot 2017-08-05 at 23.26.21.pngScreen Shot 2017-08-05 at 23.26.47.pngScreen Shot 2017-08-05 at 23.30.47.png

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rhoda54
Newbie
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Message 5 of 7

Re: BT infinity under guaranteed speed

if i need to get an engineer or somthing i will wait the full 10 days and contact BT.

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Distinguished Sage
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Message 6 of 7

Re: BT infinity under guaranteed speed

Youi need an engineer now the 10 day time scale is a myth with infinity
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Sage
Sage
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Message 7 of 7

Re: BT infinity under guaranteed speed

@john46We know it's a myth but customer care still make people wait the full 10 days.