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Message 11 of 21

Re: BT infinity very slow download speed at night

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Hi @Jamie8419 Yes as @pippincp has said if it's congestion then there is no point in sending an engineer. That's why I would like the 2 speed tests showing your peak and off peak connection speeds to help me with this. 

 

Cheers

John

 

Community ModeratorJohnC
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Message 12 of 21

Re: BT infinity very slow download speed at night

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Hi @Jamie8419 The up to date report on your Exchange has not been issued yet this evening. I will check the report when I am back in the office tomorrow morning and update you then.

 

Cheers

John

 

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Message 13 of 21

Re: BT infinity very slow download speed at night

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Hi @Jamie8419 Sorry for the delay in getting back to you.

 

I've checked the updated BT Wholesale report and the SVLAN is not congested and therefore I will leave the appointment in place for tomorrow. I am not in the office tomorrow but will be back in on Saturday so please post back and let us know how the visit went and I'll speak with you on Saturday.

 

Cheers

John

 

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Jamie8419
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Message 14 of 21

Re: BT infinity very slow download speed at night

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Hi John just an update on the engineer visit I had this morning. He told me that the line is fine but with viewing my speed checks I've been doing over the past week he could see there was something wrong. I asked him if BT could be throttling my connection but as previously said in this forum there was no sing of a hot VLAN. He said he would contact BT regarding the VLAN. As of this evenings speed checks it's been very stable for the first time In over a month. Getting over 50mb+ download and 15mb+ upload during peak time. I will monitor over the next few days. I'm just really curious to why it's all of a sudden back to normal? I forgot to upload those screen shots of the speed tests I done at the weekend for peak and off peak time. I will do so tomorrow just as proof it was still very slow as of Friday evening. Regards Jamie.
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Jamie8419
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Message 15 of 21

Re: BT infinity very slow download speed at night

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BTW_Performance_Test_-_2018-01-19_18.21.41.pngBTW_Performance_Test_-_2018-01-19_18.21.41.png

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Jamie8419
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Message 16 of 21

Re: BT infinity very slow download speed at night

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BTWHere is my latest test tonight. It's gone back to being very bad. This is making no sense whatsoever.

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Message 17 of 21

Re: BT infinity very slow download speed at night

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Hi @Jamie8419 I called earlier sorry I could not reach you. I just wanted an update on how the connection performed over the last few days and to check if you are still experiencing slow speeds in the evenings?

 

cheers

John

 

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Jamie8419
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Message 18 of 21

Re: BT infinity very slow download speed at night

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Hi the speed seems far more stable now. I'm not sure what was wrong with it but it seems like it's resolved itself. Thanks for your assistance. If there is any problems with it again i will update on it. Thanks.

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Message 19 of 21

Re: BT infinity very slow download speed at night

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@Jamie8419 Good stuff, it sounds like BT wholesale may have rebalanced the traffic on the SVLAN's in your exchange to resolve the congestion problems. Post back if you need any further help Smiley Happy

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Jamie8419
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Message 20 of 21

Re: BT infinity very slow download speed at night

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Hi Neil as of the past 2 evenings my line speed has been very unstable again. Seems like the same problem has happened again. I'm unable to to upload a screen shot as the layout has changed on here. Its asking for diumensions of the picture etc. Regards Jamie8419

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