@mattb75 wrote:
Cheers John - have replied to your PM with the necessary details.
Kind regards
Matt
Hi @mattb75
Thanks for taking the time to chat with me today.
I'm sorry that you were put on the 40/10 profile when you signed up for Fibre 1. I've arranged to change your broadband profile to 55/10 and this will kick in tomorrow. Everything we chatted about on the phone has been actioned too 😊
As this is sorted I will go ahead and close this off from here, as agreed.
All the best,
Robbie
Hi Robbie
Many thanks for the call yesterday. Just confirming that the line resynced last night and looks like the cap of 39999kbps has been lifted.
Just a marginal increase for now but as the line monitoring kicks in and the SNR starts to drop I’m expecting this to increase over the next few days.
Thanks again for picking up and resolving the issue so quickly after I raised the query.
Regards
Matt
@mattb75 wrote:
Hi Robbie
Many thanks for the call yesterday. Just confirming that the line resynced last night and looks like the cap of 39999kbps has been lifted.
Just a marginal increase for now but as the line monitoring kicks in and the SNR starts to drop I’m expecting this to increase over the next few days.
Thanks again for picking up and resolving the issue so quickly after I raised the query.
Regards
Matt
You're very welcome @mattb75
I'm pleased to see that everything has changed over now 😁
Cheers,
Robbie
