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RobbieMac
Moderator
Moderator
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Message 11 of 13

Re: BT packages - Fibre Essentials vs Fibre 1

Go to solution

@mattb75 wrote:
Cheers John - have replied to your PM with the necessary details.

Kind regards
Matt

Hi @mattb75 

Thanks for taking the time to chat with me today.

I'm sorry that you were put on the 40/10 profile when you signed up for Fibre 1.  I've arranged to change your broadband profile to 55/10 and this will kick in tomorrow.  Everything we chatted about on the phone has been actioned too 😊

As this is sorted I will go ahead and close this off from here, as agreed.

All the best,

Robbie

mattb75
Aspiring Contributor
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Message 12 of 13

Re: BT packages - Fibre Essentials vs Fibre 1

Go to solution

Hi Robbie

 

Many thanks for the call yesterday. Just confirming that the line resynced last night and looks like the cap of 39999kbps has been lifted.

Just a marginal increase for now but as the line monitoring kicks in and the SNR starts to drop I’m expecting this to increase over the next few days.

33456671-258F-4BB2-AE67-BA2177542CC6.jpeg

Thanks again for picking up and resolving the issue so quickly after I raised the query.

Regards

Matt

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RobbieMac
Moderator
Moderator
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Message 13 of 13

Re: BT packages - Fibre Essentials vs Fibre 1

Go to solution

@mattb75 wrote:

Hi Robbie

 

Many thanks for the call yesterday. Just confirming that the line resynced last night and looks like the cap of 39999kbps has been lifted.

Just a marginal increase for now but as the line monitoring kicks in and the SNR starts to drop I’m expecting this to increase over the next few days.

33456671-258F-4BB2-AE67-BA2177542CC6.jpeg

Thanks again for picking up and resolving the issue so quickly after I raised the query.

Regards

Matt


You're very welcome @mattb75 

I'm pleased to see that everything has changed over now 😁

Cheers,

Robbie