Good morning. A bit of an update. Unsurprisingly midnight came and went and my internet is still not working. I have spoken to BT and an engineer is coming out tomorrow to look at it. Hopefully they will be able to sort it out.
Presumably whilst they are here I could ask them to answer the big question of whether I am connected to cab 25 or directly to the exchange which will hopefully finally confirm whether I can get fibre or not?
Yes, definitely quiz him/ her on the routing of your line.
Some good news! The engineer came out on Thursday and struggled to fix the issue at my house. He went to the exchange and replaced the equipment and it sorted the problem out.
Even better news is the DSL checker is now saying this line does get FTTC and is connected to cabinet 25.
I have just got off the phone and their system now also says that I can get fibre so they have upgraded me. Not got an exact timescale yet but fingers crossed it was all sorted.
So in conclusion it looks like I was connected to cab 25 the whole time and there was some sort of error with the checker suggesting I was an exchange only line.
You should get pretty much the maximum 80M speed from fibre
Edit :@nickshaw11 can you post a screenshot of the lower part of the checker screen where it shows max observed speed please, I think you have already been upgraded and are getting the full 80M
Hi. Here is a screenshot of the lower part of the test result:-
On your previous screenshot the max observed VDSL speed was shown as 80 but the date was cut off. I wondered if it was observed today but unfortunately not, it was the 18th Feb so must have been at your previous address. The max observed ADSL speed is dated today so you haven't been upgraded yet unfortunately. Hopefully won't be too long.