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pamelap
Contributor
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Message 1 of 4

BT says I can order Superfast Fibre Broadband; Openreach says No Fibre

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When I check what package I can have at my phone number on the BT.com website, it says I can have Superfast Fibre Broadband.

I also put my address into the Openreach site and they say there is no fibre to my address.

Which is right, and why do they differ?

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT says I can order Superfast Fibre Broadband; Openreach says No Fibre

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Phone number is most accurate so enter here and post results

http://www.dslchecker.bt.com/



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pamelap
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Message 3 of 4

Re: BT says I can order Superfast Fibre Broadband; Openreach says No Fibre

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@imjolly

 

Telephone Number ..  on Exchange ..

 

        
WBC ADSL 2+Up to 15--13.5 to 16Available---- 
WBC ADSL 2+ Annex MUp to 15Up to 113.5 to 16Available---- 
ADSL MaxUp to 4--3 to 5Available---- 
WBC Fixed Rate2 ----Available---- 
Fixed Rate2 ----Available---- 
        
Observed SpeedsADSL
      
Max Observed Downstream Speed (Mbps)9.73      
Max Upstream Observed Speed (Mbps)0.83      
Observed Date2019-09-16      
Other Offerings       
ADSL Multicast------Available---- 
Premise environmentStatus      
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date15-10-2018      

 

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note:

Thank you for your interest.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: BT says I can order Superfast Fibre Broadband; Openreach says No Fibre

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As you can see there is currently no fibre FTTC/FTTP available to you at present.  You can keep checking to see if/when fibre is available



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