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wsljohnson
Aspiring Contributor
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Message 1 of 36

BT says fibre is unavailable but neighbour has fibre?

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Hi,

I have recently moved house and BT tells me that I am unable to get fibre broadband at the new address. However, the engineer that connected me said that fibre would be available and my neighbour also has BT fibre broadband. 

The BT broadband availability checker also seems to suggest that my phone number should be able to get fibre (I think).
broadband.PNG

 Is anyone able to help? Is it possible that this is a database error?

Thanks in advance,

Will

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35 REPLIES 35
conrad
Recognised Expert
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Message 2 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Does the checker show what cabinet you are connected to or does it state an exchange only line.

Ignore the FTTP on demand as that is a red herring for residential users.

If possible can you post the checker details for your neighbour - you may need to use the address option.

wsljohnson
Aspiring Contributor
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Message 3 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Hi Conrad,

The checker says Cabinet 12.

I have checked for my neighbour's number. He is also Cabinet 12 and this is what the checker returns:

broadband2.PNGThanks,

Will

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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there is something odd with checker results if your neighbour is close to you as you don't show any FTTC and your adsl speed is only half of that available to your neighbour



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wsljohnson
Aspiring Contributor
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Message 5 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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My neighbour is only about 20-30 metres away. Any suggestions as to what I should do?

Thanks,

Will
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pippincp
Sage
1,101 Views
Message 6 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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How long is it that you've been connected? The database can take up  to 2 weeks to update.

wsljohnson
Aspiring Contributor
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Message 7 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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We were connected on 31 August
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wsljohnson
Aspiring Contributor
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Message 8 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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BT has now been in touch to say that the cabinet is full. Is that consistent with the above?
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pippincp
Sage
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Message 9 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Yes it is.

wsljohnson
Aspiring Contributor
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Message 10 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Thanks pippincp. I guess I'll just have wait in hope then...
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