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NeilO
Moderator
Moderator
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Message 11 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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@wsljohnson on the availability checker that you've posted the results from there should be a paragraph underneath the table explaining that the cabinet is full. When it's available it will update to let you know an order can be placed. 

wsljohnson
Aspiring Contributor
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Message 12 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Hi NeilO,

The text below the table doesn't appear to mention that:


phone.PNG 

Any ideas?

 

Thanks,

 

Will

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wsljohnson
Aspiring Contributor
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Message 13 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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I would be grateful if someone could look at the text above. To my untrained eye it doesn't look like it says the cabinet is full?
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JohnC2
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Moderator
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Message 14 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Hi @wsljohnson There is no mention of a capacity issue there. Now that your phone number is active please will you check openreach/whereandwhen with your phone number and let us know what it says.

Cheers
John

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wsljohnson
Aspiring Contributor
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Message 15 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Hi John,

Here's what I get when I enter my phpne number:

broadband3.PNG

When I enter my neighbour's number it says that fibre is available.

 

Does this make sense? Is there anything more I can do?

 

Thanks,

 

Will

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JohnC2
Moderator
Moderator
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Message 16 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Hi @wsljohnson thanks for checking that posting back. 

Would you drop us over your details and we will have a look into this further for you. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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JohnC2
Moderator
Moderator
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Message 17 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Hi @wsljohnson Just to update you I've escalated my case with Openreach to get your records corrected. I'll drop back and update you as soon as they get back to me.

Cheers
John

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wsljohnson
Aspiring Contributor
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Message 18 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Great. Thanks John.
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JohnC2
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Moderator
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Message 19 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Hi @wsljohnson Just to let you know that Openreach have corrected the address records now but that it can take 3-4 working days for this to filter through to other systems. I'll check again early next week and update you then

Cheers
John

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wsljohnson
Aspiring Contributor
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Message 20 of 36

Re: BT says fibre is unavailable but neighbour has fibre?

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Brilliant. Thanks John.
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