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Newbie
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Message 1 of 3

BT server blocking access

We have had issues with various websites not loading and xbox live not connecting.

After much forum trawling we have established the issue is at the BT server.

If I use Google DNS server 8.8.8.8 and 8.8.4.4 things work fine

If we use my sons school VPN things work fine

Problem is we can't get xbox live working like this and this is frustrating in lockdown.

If he signs in on a friends xbox it works fine, and all other restarts and reset of console and router at home make no difference. I can change the DNS settings on console to Google which sorts out being able to log in but still theconsole does not complete the process,saying try again later.

Unable to get through on phone to BT so hoping someone on here may be able to help?

many thanks

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT server blocking access

Do you have any parental controls or web protect enabled. BT are enabling web protect by default.

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Newbie
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Message 3 of 3

Re: BT server blocking access

Thanks for reply,managed to sort it now with help from bt tech support, homework mode was stuck on!

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