I have BT infinity and over the past week the speed has dropped by around 50% on upload and 30% down on downloads, I contacted BT last week and was given a "fault reference number" but when i try to view the status of this on https://support.bt.com/track/fault/ I just get the loading bouncing balls and if I view the browser console i get errors with scripts not being loaded or other script errors.
In Firefox (windows 10) i get these errors:
Loading failed for the script with source “https://cdn.appdynamics.com/adrum/adrum-18.104.22.1687.js”. fault:21:1
The resource at “https://assets.adobedtm.com/30f1e21a9faf6694a4a570ef4bf0b87126ec4eff/satelliteLib-ae88de073c80b1d2e4... was blocked because content blocking is enabled.
ReferenceError: _satellite is not defined
Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead
Error: _satellite is not defined
Source map error: request failed with status 404
Resource URL: https://home.bt.com/s/assets/js/jquery-1.10.2.min.js?_=1562012650836
Source Map URL: jquery-1.10.2.min.map
In Chrome and Edge it is simular loading issues. I am using a BT hub 5 and i have reset it to factory defaults but the pages still refuse to load.
Has anyone else had this issue with the BT support pages?
Solved! Go to Solution.
I contacted bt again via webchat and it seems the first person I spoke to didnt log the problem in your fault management software. I now have an engineer coming out next week to hopefully fix the broadband.