cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
285 Views
Message 1 of 4

BT track fault site never loads, just bouncing balls

Go to solution

I have BT infinity and over the past week the speed has dropped by around 50% on upload and 30% down on downloads, I contacted BT last week and was given a "fault reference number" but when i try to view the status of this on https://support.bt.com/track/fault/ I just get the loading bouncing balls and if I view the browser console i get errors with scripts not being loaded or other script errors.

 

In Firefox (windows 10) i get these errors: 

Loading failed for the script with source “https://cdn.appdynamics.com/adrum/adrum-4.5.4.1467.js”. fault:21:1
The resource at “https://assets.adobedtm.com/30f1e21a9faf6694a4a570ef4bf0b87126ec4eff/satelliteLib-ae88de073c80b1d2e4... was blocked because content blocking is enabled.
fault
ReferenceError: _satellite is not defined
fault:49:1
Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead
jquery-1.10.2.min.js:2:21
The script from “https://home.bt.com/ajaxapic?pn=btcom/nav/globalheader&site=btcom&callback=loadgh” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
fault
The script from “https://home.bt.com/ajaxapic?pn=btcom/nav/globalfooter&site=btcom&callback=loadgf” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
fault
Error: _satellite is not defined
this.fireDTMRuleForFaultsSummary@https://support.bt.com/track/fault/js/app.js:25:15611
c@https://support.bt.com/track/fault/js/app.js:24:2845
p@https://support.bt.com/track/fault/js/app.js:24:3028
@https://support.bt.com/track/fault/js/app.js:24:3842
s@https://support.bt.com/track/fault/js/lib.js:15:16201
l/<@https://support.bt.com/track/fault/js/lib.js:15:16373
$eval@https://support.bt.com/track/fault/js/lib.js:15:23856
$digest@https://support.bt.com/track/fault/js/lib.js:15:22329
$apply@https://support.bt.com/track/fault/js/lib.js:15:24139
l@https://support.bt.com/track/fault/js/lib.js:14:30352
_@https://support.bt.com/track/fault/js/lib.js:15:495
Ne/lib.js:15:8937
Source map error: request failed with status 404
Resource URL: https://home.bt.com/s/assets/js/jquery-1.10.2.min.js?_=1562012650836
Source Map URL: jquery-1.10.2.min.map

------------------------------------

In Chrome and Edge it is simular loading issues. I am using a BT hub 5 and i have reset it to factory defaults but the pages still refuse to load.

Has anyone else had this issue with the BT support pages?

 
0 Ratings
Reply
3 REPLIES 3
Highlighted
Moderator
Moderator
235 Views
Message 2 of 4

Re: BT track fault site never loads, just bouncing balls

Go to solution

Hi @apexweb  sorry that you are having a problem tracking your fault online. Is this still the case and if so have you been in touch to get an update on the fault?

cheers
John

0 Ratings
Reply
Highlighted
Aspiring Contributor
228 Views
Message 3 of 4

Re: BT track fault site never loads, just bouncing balls

Go to solution

I contacted bt again via webchat and it seems the first person I spoke to didnt log the problem in your fault management software. I now have an engineer coming out next week to hopefully fix the broadband.

0 Ratings
Reply
Highlighted
Moderator
Moderator
223 Views
Message 4 of 4

Re: BT track fault site never loads, just bouncing balls

Go to solution

Hi @apexweb  thanks for posting back and do drop back and let us know how the engineer visit goes next week.

cheers
John

0 Ratings
Reply