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BSM
Aspiring Contributor
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Message 1 of 13

BT (wait for) Infinity

I used to be on Total Broadband Option 1, and while the service was acceptable it wasn't something to shout about. However I was downloading in excess of my allowance.

In May I was persuaded to move to 20Gb Infinity 1, with a HomeHub 5.0, and was told that it would be faster because of fibre.

It isn't. It's slower than my original plan. And it's only Fibre To Cabinet, so I don't even have fibre coming into the house.

I have problems logging into BT mail, which is what I have to do often because BT often won't/can't download mail to my PC mail client. I click on Login, or My Account, or Help, and it just sits there doing nothing. I wait for minutes for any of my three browsers to open or open pages.

If I want to download a software update or similar it is a lottery if the download completes without timing out.

I am running Windows 7 Pro 64 bit + SP1 on a 6 month-old quad core PC with legs.

I have installed a Network analyser which gives greatly different results to the BT Speed Checker, which has taken up to 10 minutes before I stop it or it says there's a problem. Useless.

Example log:

 

Received

Current transfer rate 9 bytes/s
Average Transfer Rate 43 bytes/s
Maximum Transfer Rate 572 bytes/s

Sent
Current transfer rate 12 bytes/s
Average Transfer Rate 17 bytes/s
Maximum Transfer Rate 346 bytes/s


Received 2.56 KB
Sent 1.03 KB
Total Data Transferred 3.59 KB
Since 01/11/2014 14:34:54

Elapsed time: 00-01-00 (1 minute)

 

I'm paying £15.99 per month + VAT for a land-line which I haven't used for calls for 18 months. I'm paying £18.55 per month + VAT for Broadband that has never reached the speeds (20Gbps?) that BT offered.

For the money I'm paying and for the service I'm not receiving I could get a fabulous deal from another supplier. So why should I continue with BT??

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12 REPLIES 12
Distinguished Guru
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Message 2 of 13

Re: BT (wait for) Infinity

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

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BSM
Aspiring Contributor
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Message 3 of 13

Re: BT (wait for) Infinity

Thanks for the response. Log is:

 

1. Product name:                             BT Home Hub

2. Serial number:                             +068543+NQ41129103

3. Firmware version:                         Software version 4.7.5.1.83.8.173.1.6 (Type A) Last                                                       updated 21/05/14

4. Board version:                             BT Hub 5A

5. VDSL uptime:                               0 days, 00:14:42

6. Data rate:                                    9999 / 39993

7. Maximum data rate:                      22671 / 62128

8. Noise margin:                              14.5 / 13.4

9. Line attenuation:                          0.0 / 16.6

10. Signal attenuation:                     0.0 / 16.5

11. Data sent/received:                     1.4 MB / 40.8 MB

12. Broadband username:                 bthomehub@btbroadband.com

13. BT Wi-fi:                                    Yes

14. 2.4 GHz Wireless network/SSID:  BTHub5-N56K

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BSM
Aspiring Contributor
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Message 4 of 13

Re: BT (wait for) Infinity

I am also currently waiting for the BT mail server to respond to my client.
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Distinguished Guru
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Message 5 of 13

Re: BT (wait for) Infinity

You are running at the max for Infinity 1 - 40/10.

Are your problems over a wireless connection or over a wired ethernet connection?
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BSM
Aspiring Contributor
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Message 6 of 13

Re: BT (wait for) Infinity

I had just rebooted the HomeHub which is connected via Cat 5e to my PC. I only occasionally use wireless for my lap-top or tablet.

Whilst I am currently using the connection to do operate in my browser (Firefox) my mail is not getting through.

I use MailWasher Pro to view and filter my mail on the server, and when satisfied I download the good mail via Thunderbird. Neither MailWasher not Thunderbird are currently able to log on to the POP server.

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Distinguished Guru
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Message 7 of 13

Re: BT (wait for) Infinity

Is your problem actually with BT Mail only?
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BSM
Aspiring Contributor
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Message 8 of 13

Re: BT (wait for) Infinity

No, although that is the most frustrating, since accessing BT mail through the web is hit and miss as well.

I have problems with anything that requires a connection, obviously anything to with web access, page response etc. Downloading software updates can also be problematic.

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Distinguished Guru
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Message 9 of 13

Re: BT (wait for) Infinity

I think BT Mail has it's own problems at the moment.

Can you do a trace route in a CMD window?

tracert bbc.co.uk
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BSM
Aspiring Contributor
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Message 10 of 13

Re: BT (wait for) Infinity

TraceRoute as requested:

 

C:\Users\BSM>tracert bbc.co.uk

 

Tracing route to bbc.co.uk [212.58.246.103]

over a maximum of 30 hops:

 

1     *       8 ms     7 ms BThomehub.home [192.168.1.254]

2     *       *       *     Request timed out.

3     *       *       18 ms 31.55.186.197

4   17 ms   17 ms   18 ms 31.55.186.220

5   17 ms   17 ms   17 ms 195.99.127.56

6    17 ms   18 ms   18 ms peer2-xe8-0-1.telehouse.ukcore.bt.net [109.159.2

54.179]

7   19 ms   18 ms   18 ms 194.74.65.42

8     *       *       *     Request timed out.

9   19 ms   20 ms   20 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]

10   20 ms   19 ms   19 ms 132.185.255.165

11   21 ms   21 ms   21 ms fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]

 

Trace complete.

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