I used to be on Total Broadband Option 1, and while the service was acceptable it wasn't something to shout about. However I was downloading in excess of my allowance.
In May I was persuaded to move to 20Gb Infinity 1, with a HomeHub 5.0, and was told that it would be faster because of fibre.
It isn't. It's slower than my original plan. And it's only Fibre To Cabinet, so I don't even have fibre coming into the house.
I have problems logging into BT mail, which is what I have to do often because BT often won't/can't download mail to my PC mail client. I click on Login, or My Account, or Help, and it just sits there doing nothing. I wait for minutes for any of my three browsers to open or open pages.
If I want to download a software update or similar it is a lottery if the download completes without timing out.
I am running Windows 7 Pro 64 bit + SP1 on a 6 month-old quad core PC with legs.
I have installed a Network analyser which gives greatly different results to the BT Speed Checker, which has taken up to 10 minutes before I stop it or it says there's a problem. Useless.
Current transfer rate 9 bytes/s
Average Transfer Rate 43 bytes/s
Maximum Transfer Rate 572 bytes/s
Current transfer rate 12 bytes/s
Average Transfer Rate 17 bytes/s
Maximum Transfer Rate 346 bytes/s
Received 2.56 KB
Sent 1.03 KB
Total Data Transferred 3.59 KB
Since 01/11/2014 14:34:54
Elapsed time: 00-01-00 (1 minute)
I'm paying £15.99 per month + VAT for a land-line which I haven't used for calls for 18 months. I'm paying £18.55 per month + VAT for Broadband that has never reached the speeds (20Gbps?) that BT offered.
For the money I'm paying and for the service I'm not receiving I could get a fabulous deal from another supplier. So why should I continue with BT??
Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough
Thanks for the response. Log is:
1. Product name: BT Home Hub
2. Serial number: +068543+NQ41129103
3. Firmware version: Software version 188.8.131.52.184.108.40.206.6 (Type A) Last updated 21/05/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 00:14:42
6. Data rate: 9999 / 39993
7. Maximum data rate: 22671 / 62128
8. Noise margin: 14.5 / 13.4
9. Line attenuation: 0.0 / 16.6
10. Signal attenuation: 0.0 / 16.5
11. Data sent/received: 1.4 MB / 40.8 MB
12. Broadband username: firstname.lastname@example.org
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-N56K
I had just rebooted the HomeHub which is connected via Cat 5e to my PC. I only occasionally use wireless for my lap-top or tablet.
Whilst I am currently using the connection to do operate in my browser (Firefox) my mail is not getting through.
I use MailWasher Pro to view and filter my mail on the server, and when satisfied I download the good mail via Thunderbird. Neither MailWasher not Thunderbird are currently able to log on to the POP server.
No, although that is the most frustrating, since accessing BT mail through the web is hit and miss as well.
I have problems with anything that requires a connection, obviously anything to with web access, page response etc. Downloading software updates can also be problematic.
TraceRoute as requested:
Tracing route to bbc.co.uk [220.127.116.11]
over a maximum of 30 hops:
1 * 8 ms 7 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 18 ms 18.104.22.168
4 17 ms 17 ms 18 ms 22.214.171.124
5 17 ms 17 ms 17 ms 126.96.36.199
6 17 ms 18 ms 18 ms peer2-xe8-0-1.telehouse.ukcore.bt.net [109.159.2
7 19 ms 18 ms 18 ms 188.8.131.52
8 * * * Request timed out.
9 19 ms 20 ms 20 ms ae0.er02.cwwtf.bbc.co.uk [184.108.40.206]
10 20 ms 19 ms 19 ms 220.127.116.11
11 21 ms 21 ms 21 ms fmt-vip132.cwwtf.bbc.co.uk [18.104.22.168]