Hi all, decided to give this forum a try as nothing else seems to work.
Had BT fibre for roughly 2 years now & the first 18 months I had no bother at all.
However, this last 5 months have been a nightmare. I’ve always had a small crackling on my line but nothing too bad, since June I’ve had trouble with my WiFi cutting out. Sometimes it’s fine for 3-4 days but then we have days like today when we’ve had no WiFi & no phoneline from 8am until 6pm. They’re working fine just now but for how long I don’t know.
I’ve had 5 engineer visits, replaced my master point, I’ve disconnected all secondary points, unplugged all Ethernet cables, I’ve had a new router & tried an engineers router & bought new BT phones but still the problem persists.
I’ve raised 4 complaints but when the line & WiFi are working for a few days then they close my complaint. I have had the direct number of someone at BT for the last 4 weeks or so, I’m unsure of his job title & I genuinely think he’s trying his hardest to get it sorted but it seems to be getting worse. He’s giving me a call again tomorrow because the last engineer visit was yesterday & still the fault persists.
I signed up for the best hub & most expensive package just so I could have decent WiFi. On a good day I’m getting 30MB download but a few weeks ago we were getting 220 KB
What’s bothering me is, on the first engineer visit I was told that their was water ingress at one of the green junction boxes just over 1000 meters from my house & that’s what’s causing the problem & I’ve been reading a few forums & moisture or water ingress is the reason for crackling lines & faulty WiFi. I’ve mentioned this to everyone I speak to from BT but they just keep fobbing me off.
If they know about the water ingress issues then why don’t they repair it?? I think the amount of money they are making from mug customers like myself then they can afford to replace it.
Apologies for the long winded rant, I’m at the end of my tether & don’t know what else to try!!