@stupee33 Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
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I never mentioned this in my original post but I have spent hours & hours on the phone to BT over the last 5 months going through all the line tests etc.
If your phone crackles during a call, then you need to report it as a phone fault. Do not mention broadband etc, because the wrong people get involved.
Once the crackling has been fixed, usually a perished cable or water ingress into a joint, then the broadband should effectively be fixed as well.