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BdRAmcK73
Beginner
434 Views
Message 1 of 8

Bad Connection and getting the runaround from support

Preface:

For years my partner had issues with her broadband.... never ever was an issue detected by BT
2 years ago I took over the contract and changed the subscription

It took BT a month to get our internet conection working all of a sudden

 

NOW

After the above it worked fine untill a few months ago ... again BT cannot find fault 
(BT Replaced the router though the in house conections are fine )

Neighbour is having similar issues

Their line check is fine but....

Capture.PNGCapture2.PNGCapture3.PNG

 

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7 REPLIES 7
Steve_M
BT TV Expert
424 Views
Message 2 of 8

Re: Bad Connection and getting the runaround from support

PM me your details and I'll take a quick look.

 

Out of interest, do you restart your router each day?

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Dandawson
Beginner
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Message 3 of 8

Re: Bad Connection and getting the runaround from support

Hi Steve,

Sorry to hijack, but I'm in the same situation. 

10ish visits from Open Reach and its no better. They're coming again today at some point.

 Can I pm you as well please? What info do you need? Thank you

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Steve_M
BT TV Expert
396 Views
Message 4 of 8

Re: Bad Connection and getting the runaround from support

Sure, just your account number, or lineline number etc
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BdRAmcK73
Beginner
388 Views
Message 5 of 8

Re: Bad Connection and getting the runaround from support

I should not have to

There is also no difference between a proper Cisco router and the BT Supplied Chinese Junk

What bugs me is that untill I change the contract and sign up again... BT wont "find" anything

The router stays powered on and internal routing is fine ...

 

 

 

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BdRAmcK73
Beginner
386 Views
Message 6 of 8

Re: Bad Connection and getting the runaround from support

Account No:
<redacted>

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Steve_M
BT TV Expert
379 Views
Message 7 of 8

Re: Bad Connection and getting the runaround from support

Agreed, I don't want anyone rebooting it everyday, was just a checking question 🙂

 

I'll take a look

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BdRAmcK73
Beginner
301 Views
Message 8 of 8

Re: Bad Connection and getting the runaround from support

LIke I said I have been gettingthe runaround from the callcentre

First a new router (same make model and firmware) ..but you have to go with the flow

Then we had the smarta.. that insisted I use a LAN Cable.... The new Dell Latitudes do not have an RJ45 port .... Whenhe suggested I use a USB adapterthey hung up after I sugested that he then could blame a 3rd party adapter?

The next agent suggested interference.... but when pressed on from wat because all equipment is in the same location and has not moved also put me on hold to disconnect

(This is aside from a few hat suggested to restart the router ...like i do not have enough interuption in my daily work)

It only drops a few parcells but enough to stall a meeting , stop your outlook or in the evening your amazon prime

Now  for anyone that is intrested...This is how you record it

create a folder with the name BT

Create file in notepad
Save as
Change file type to all documents 

Give it the name test.bat 

In it paste the below between the lines 

This will create a folder with the time and in it a document the result of "ping" 
Any connection timed out in this documents means your connection had a fault at that time 

___________________________________________________________________________

set CUR_YYYY=%date:~10,4%
set CUR_MM=%date:~4,2%
set CUR_DD=%date:~7,2%
set CUR_HH=%time:~0,2%
if %CUR_HH% lss 10 (set CUR_HH=0%time:~1,1%)

set CUR_NN=%time:~3,2%
set CUR_SS=%time:~6,2%
set CUR_MS=%time:~9,2%

set SUBFILENAME=ping_%CUR_HH%%CUR_NN%%CUR_SS%
mkdir %SUBFILENAME%
cd %SUBFILENAME%

ping google.com -n 100 > ping.txt
cd..
test.bat

_____________________________________________________________________________________

 

 

   

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