have you tried a factory reset usingthe recessed button on back and holding 20/30 secs until lights flash it maybe the update has not quite complted
I replied to you on another thread: Router keeps restarting, internet keeps dropping earlier.
Can you let us know how you get on please?
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As a matter of interest, does it still keep rebooting if there is nothing connected to it, just in case its a device you are using which is causing the reboot?
There have been reports of rebooting when devices are uploading files.
Firmware downloads are done in blocks, and are checked for errors before the home hub switches to the new firmware image, so it unlikely the download is corrupted, but its quite possible that the internal flash memory in the home hub is faulty, in which case, you need a replacement home hub.
Hi thanks for getting back to me, the only uploading I think is done is my grandkids who play xbox and pc so I think that will class as uploading if I’m not mistaken.
I cannot imagine they are using it all the time, so it looks like you have a faulty home hub. If you are still in a contract, then you can request a free replacement.
As there is no noise on your phone line, then its most likely the home hub that is faulty.
if still having connection problems after factory reset then phone customer services and request hub replacement as long as you are still in a fixed term contract replacement is free otherwise the hub is yours and cost to replace it up to you