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margaret2000
Aspiring Contributor
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Message 1 of 23

Bad update

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Hi since you updated my router on 1/11/18 the router will reboot every 10 minutes. How hard is it to test firmware’s before you give it to the general public.
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Distinguished Sage
Distinguished Sage
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Message 2 of 23

Re: Bad update

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have you tried a factory reset usingthe recessed button on back and holding 20/30 secs until lights flash  it maybe the update has not quite complted



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margaret2000
Aspiring Contributor
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Message 3 of 23

Re: Bad update

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Hi thank you for helping, I logged into router and reset to factory default that way but still router will reboot. I’ll try your way now.
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Moderator
Moderator
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Message 4 of 23

Re: Bad update

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Hi @margaret2000,

I replied to you on another thread: Router keeps restarting, internet keeps dropping earlier.

Can you let us know how you get on please?

Thanks

DanielS

Community ModeratorDannyS
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margaret2000
Aspiring Contributor
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Message 5 of 23

Re: Bad update

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when I check the router log it’s usually tr69 connectivity have been closed error which I’m seeing. like I said before router was updated on 1/11/18 and since then non stop disconnects. ive done the usual steps in restoring factory default on back of router but still problem persists. there is no problems with phone line just the router you supply. please reply on this post because other post you replied to me belongs to someone else who seems to have there own problem.
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Distinguished Sage
Distinguished Sage
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Message 6 of 23

Re: Bad update

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As a matter of interest, does it still keep rebooting if there is nothing connected to it, just in case its a device you are using which is causing the reboot?

There have been reports of rebooting when devices are uploading files.

Firmware downloads are done in blocks, and are checked for errors before the home hub switches to the new firmware image, so it unlikely the download is corrupted, but its quite possible that the internal flash memory in the home hub is faulty, in which case, you need a replacement home hub.

 

 

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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margaret2000
Aspiring Contributor
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Message 7 of 23

Re: Bad update

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Hi thanks for getting back to me, the only uploading I think is done is my grandkids who play xbox and pc so I think that will class as uploading if I’m not mistaken.
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Distinguished Sage
Distinguished Sage
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Message 8 of 23

Re: Bad update

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@margaret2000 wrote:
Hi thanks for getting back to me, the only uploading I think is done is my grandkids who play xbox and pc so I think that will class as uploading if I’m not mistaken.

I cannot imagine they are using it all the time, so it looks like you have a faulty home hub. If you are still in a contract, then you can request a free replacement.

As there is no noise on your phone line, then its most likely the home hub that is faulty.

 

 

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Distinguished Sage
Distinguished Sage
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Message 9 of 23

Re: Bad update

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if still having connection problems after factory reset then phone customer services and request hub replacement  as long as you are still in a fixed term contract replacement is free otherwise the hub is yours and cost to replace it up to you



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margaret2000
Aspiring Contributor
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Message 10 of 23

Re: Bad update

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Okay I’ll phone up customer service and ask for a replacement, thank you.
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