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dwskittles
Contributor
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Message 1 of 7

Banded line

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Untitled.png

 

I was told my line would uncap after a few days but it has not done so. Should i wait longer or can i request a dlm reset? The line is noise free via 17070

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Banded line

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A banded line can take weeks for DLM to release, not a few days.

dwskittles
Contributor
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Message 3 of 7

Re: Banded line

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just looked at my post i made in 2018 looks like it took about 20 days last time will just wait i guess

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NeilO
Moderator
Moderator
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Message 4 of 7

Re: Banded line

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Hi @dwskittles I'm sorry to see you're having problems with your broadband speed. Do you know if your connection disconnected a lot over a short period of time recently?

Thanks

Neil

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dwskittles
Contributor
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Message 5 of 7

Re: Banded line

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yeah it was probably because i wired a new socket  and changing router.

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NeilO
Moderator
Moderator
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Message 6 of 7

Re: Banded line

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@dwskittles Ah, no worries, I'll send you a private message in a moment so you can send over your details to the moderation team. We can put in a request with Openreach to ask for the banding to be lifted.

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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dwskittles
Contributor
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Message 7 of 7

Re: Banded line

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line was reset about an hour ago big thank you to the mod team.

 

Connection.png

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