Being asked to return kit while still using it

[alimacmanus]

Title. 

I have now been threatened with a charge for not returning a kit I'm still using, and have never been sent a replacement. Please respond to this comment to rectify. 

Thanks, 
Ali

[chrisjp · Accepted solution]

You'll need to call BT to get this resolved. You're not talking to BT via this Forum - it's a customer to customer forum with only the Moderators (who have no account access) as BT employees.