I have posted on here before about speed issues with my Infinity service, and thought I'd have another 'say' about the service. Original speed estimate was 35 Meg which was never even achievable according to Openreach Engineer (Chris.......... cheers you have tried your best). Had a connection of 23 Meg briefly which was unstable and was knocked back to 18 with this software thing (it should be known as malware in my opinion), my sync speed has dropped steadily and HAVE A CONNECTION OF 10.8 MEGS WITH ERRORS. I used to get 6.5 on Broadband
The engineer has been back today following reporting of the fault. The line is Aluminium so there is the reason for my !"£$ service, buffering on iplayer on sd settings, kids complaining of lag whilst gaming etc. etc.
'Can you justify the cost of Infinity?' says the engineer.
'Well if BT drags its **** out of the dark ages and invests some decent money on infrastructure................'.
Message to the decision makers at BT HQ...... I contribute to your executive pay with your executive benefits and your executive pensions. BT should be a class leading supplier of communications infrastructure yet seeks to suck their customers in with fancy ads PROMISING the earth. I expect better and want better.
Edit Speedtester from BT
Mods it's over to you!
Have once again been in touch with BT about my speed for the superfast infinity which is currently a superfast 'cough' 9.6 Meg.
Boost engineer is to visit to increase the speed to shove an Elephent through a hosepipe
Is that possible when there is 900m of Aluminium between the cabinet and my house?
Going to contact my MP, Watchdog, Press etc about this.
Ian Livingstone CEO says the contract can be terminated. Call centre say I can be put on a lesser (ADSL) service but I won't cancel until I have my say and my day in the sun.
I'll be happy to have a look over your account and see what we can arrange.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.