Hi I hope you can provide some guidance. I hae recently had an Infinity service deliverted to my home. This was a self instalation. I have a connection that is approximately 3Mb / 1.4Mb I wanted to ensure the best possible sevice and as such have removed from the master socket the additional home wiring as we simply do not need this connected.
Whilst removing the cables and socket I notices considerable black soot around the inside of the socket and the cables. it looks like somebody had a bonfire!
The attenuation I have on this circuit is 18.8 / 38.0 and my speeds as indicate above are relatively low. All my neighbours have in excess of 8M some nearer 11 as the green box is no more than 1.2K. The cables all leave this development in the same route and go to the same BT box.
Having just moved in we have no idea of the history of the cabling however I am rather suspicious of the soot marks and would be intestedin hearing from those that know about the attenuations figures provided.
As we woud all wish for, having some additional speed would be a true bonus. I would welcome peoples comments.
Does your phone work in test socket? Try quiet line test. Dial17070 option 2 should be quiet and best done with corded ohine
Thank you for taking the time to respond to my post appreciated.
Below I have attached the two screen shots you mentioned. The service is running however I am rather suspicious something has happened to the line as the plastic insulation is melted where it connects into the back of the BT socket from the exchange side. No other cables are connected as I have removed them as we have no requirement for the other 5 sockets in the house to be connected!!
I am aware that all the other properties (6) on this small complex receive a far better service which again makes me suspicious that the cable may have become compromised.
did you try quiet line test?