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PJSL1968
Beginner
36,124 Views
Message 1 of 19

Blue light on the hub but no internet access

Anyone able to help me. I have to use bt.com as I have had no internet since Saturday. My hub is smiling blue to me but I have no access to internet. Not very technical. I have tried to unplug everything, forget the wiifi and re-connect but still no internet.......... 

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18 REPLIES 18
CJT80
Recognised Expert
36,110 Views
Message 2 of 19

Re: Blue light on the hub but no internet access

Have you plugged a phone into the socket to see if it has a dialling tone?
Kind Regards
CJT80
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Rotarua674
Contributor
36,094 Views
Message 3 of 19

Re: Blue light on the hub but no internet access

I get this too a few times a week using a HH5.  BT have done remote checks and had Openreach engineer visit.  They say there's nothing wrong but all wifi drops out, blue light on router and ethernet connected computer says not connected to the internet.

It sometimes clears itself although if it goes on too long I have been told by B support to restart router.

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Yelekreb
Aspiring Contributor
34,937 Views
Message 4 of 19

Re: Blue light on the hub but no internet access

I have the same thing. On my 5th router. Can’t even connect with a cable. Openreach engineer can’t connect his laptop via a cable. No internet for 10 days now

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imjolly
Distinguished Sage
Distinguished Sage
34,926 Views
Message 5 of 19

Re: Blue light on the hub but no internet access

@Yelekreb

@PJSL1968

@Rotarua674

to rule out something local can you post your exchange and cab please



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pippincp
Sage
34,917 Views
Message 6 of 19

Re: Blue light on the hub but no internet access


@imjolly wrote:

@Yelekreb

@PJSL1968

@Rotarua674

to rule out something local can you post your exchange and cab please


I would hope @PJSL1968 & @Rotarua674 have had their issue resolved as they posted back in April.

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Rotarua674
Contributor
34,902 Views
Message 7 of 19

Re: Blue light on the hub but no internet access

No, unfortunately not resolved in spite of a few calls to support.  They say everything is fine and can’t explain or fix this blue light / 0Mbps issue.  As it happens irregularly I suspect line stats will show normal operation.  Of course when we lose the internet an Ethernet connected computer says it can’t connect to the router.

 

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pippincp
Sage
34,897 Views
Message 8 of 19

Re: Blue light on the hub but no internet access

@Rotarua674 next time it happens can you grab the line stats before it reconnects?

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Rotarua674
Contributor
34,885 Views
Message 9 of 19

Re: Blue light on the hub but no internet access

I’ll try. How do I do that? Thanks for responding
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imjolly
Distinguished Sage
Distinguished Sage
34,880 Views
Message 10 of 19

Re: Blue light on the hub but no internet access

if hh6 then advanced settings then technical log information

if hh5 then troubleshooting then helpdesk



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