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The openreach engineer couldn’t connect his laptop with a direct cable connection. I was due an update yesterday but haven’t heard a thing.
Then the Openreach engineer should have escalated the problem, has the fault been closed?
you do not need an internet connection to access the hub using an ethernet cable - only need power cable connected
Hi there, No update recieved and I don't know if the fault is still open yet. However i know a 'lift & shift' was done on saturday, but we still had no service. I spent a couple of hours doing factory resets on the router and suddenely we have service! I don't know if this is the 'lift & shift', the resets, a combination or something else. The speed is very variable, which I guess is normal as the service beds in. However, hopefully this has fixed the drop out problem as well (the line would drop several times a day), but only time will tell. Will update once I hear back from BT.