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Yelekreb
Aspiring Contributor
7,246 Views
Message 11 of 19

Re: Blue light on the hub but no internet access

How do I know which is my local exchange? I’m in Cardiff and BT say there are non issues on the line. The router won’t even accept a password. I have a stack of BT routers that they keep on sending me and the same thing. Blue light no internet. The openreach engineer couldn’t connect his laptop with a direct cable connection. I was due an update yesterday but haven’t heard a thing.
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imjolly
Distinguished Sage
Distinguished Sage
7,238 Views
Message 12 of 19

Re: Blue light on the hub but no internet access

enter your phone number  https://www.btwholesale.com/includes/adsl/main.html



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licquorice
Distinguished Sage
Distinguished Sage
7,237 Views
Message 13 of 19

Re: Blue light on the hub but no internet access


@Yelekreb wrote:
The openreach engineer couldn’t connect his laptop with a direct cable connection. I was due an update yesterday but haven’t heard a thing.

Then the Openreach engineer should have escalated the problem, has the fault been closed?

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Yelekreb
Aspiring Contributor
7,226 Views
Message 14 of 19

Re: Blue light on the hub but no internet access

Great thanks. Llanishen - cabinet 14
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Yelekreb
Aspiring Contributor
7,223 Views
Message 15 of 19

Re: Blue light on the hub but no internet access

No idea. I’ve had no update. But historically the fault keeps on being closed and reopened as when I call the helpline again I’m told the fault is closed! We’ve had a line dropping problem for many months but zero connection now for 10 days. I can’t even log into the router with a direct connection
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JohnC2
Moderator
Moderator
7,176 Views
Message 16 of 19

Re: Blue light on the hub but no internet access

Hi @Yelekreb Sorry you have lost your broadband connection.

Did you receive an update yet? Is the fault report still open?

Post back and let me know.

cheers
John

imjolly
Distinguished Sage
Distinguished Sage
7,164 Views
Message 17 of 19

Re: Blue light on the hub but no internet access

@Yelekreb

you do not need an internet connection to access the hub using an ethernet cable - only need power cable connected



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Yelekreb
Aspiring Contributor
7,164 Views
Message 18 of 19

Re: Blue light on the hub but no internet access

Hi there, No update recieved and I don't know if the fault is still open yet. However i know a 'lift & shift' was done on saturday, but we still had no service. I spent a couple of hours doing factory resets on the router and suddenely we have service! I don't know if this is the 'lift & shift', the resets, a combination or something else. The speed is very variable, which I guess is normal as the service beds in. However, hopefully this has fixed the drop out problem as well (the line would drop several times a day), but only time will tell. Will update once I hear back from BT.

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JohnC2
Moderator
Moderator
7,150 Views
Message 19 of 19

Re: Blue light on the hub but no internet access

Hi @Yelekreb Thanks for the update and as you say hopefully the issue is resolved now. Come back and let us know if it isn't.

Cheers
John