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Message 1 of 5

Brand new FTTP 900 down ranges 17 to 130 Mbps

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All

Just had FTTP 900Mbps installed, just 24 hours ago.

Am told there is no stabilisation period with fibre.

Have already contacted BT FTTP support team; agreed to reset the new SH2 as was operating also on Halo 1 for a week to see of this addresses speed nowhere near headline speeds.

Exchange to Hub:  930.5 Down/ 112.0 Up

SM2 and 4x Wifi Discs: spans 17 (!) Down to 130 Down

As is just installed I will look to cancel and revert to Halo 1 if this continues as right now overall 57Mpbs was a faster service.

Notes:

Home  (not business)
SH2 firmware: v0.26.04.04227 

Discs firmware: 0.23.00.08070
All devices are wireless

Any thoughts or ideas welcome.

Thanks

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Message 2 of 5

Re: Thoughts/ideas? FTTP 900 just in; down ranges 17 to 130 Mbps

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Halo 1 is an addon, not an internet contract.

Wired or wireless?

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Message 3 of 5

Re: Thoughts/ideas? FTTP 900 just in; down ranges 17 to 130 Mbps

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Yes, Halo 1 was my previous service, now on Fibre. Point is my speeds were better pre-FTTP on copper cable.


All devices are accessed via wireless

Thanks
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Message 4 of 5

Re: Thoughts/ideas? FTTP 900 just in; down ranges 17 to 130 Mbps

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@User12345 wrote:

All devices are accessed via wireless

Thanks

There's your problem. No ISP guarantees wireless speed, there are too many possibilities for interference.

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Message 5 of 5

Re: Brand new FTTP 900 down ranges 17 to 130 Mbps

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I have reset the router; speeds up significantly.

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