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Message 21 of 25

Re: Broadband Availability fiasco

It could be the SASA on the Splitter is full. If that’s the case you’ll need to wait for Openreach to increase Capacity.
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Message 22 of 25

Re: Broadband Availability fiasco

Ah yes, the old SASA splitter issue ...

🤷🏻‍♂️

___________________________________
My Blog: oliverjobson.co.uk | My FTTP install experience | Why can't I order Fibre broadband?
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Message 23 of 25

Re: Broadband Availability fiasco

I’ve got absolutely nowhere with this.
Openreach engineers were on our road yesterday so I grabbed the chance to have a chat with them.
They have confirmed there is FTTP in our road so distance from the cabinet is **bleep** as FTTP doesnt go via a cabinet.
They were good enough to let me take a photo of the FTTP branch right outside my front door.
So my question to the group is how do I inform Openreach of the existence of this connection ??
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Message 24 of 25

Re: Broadband Availability fiasco

You need to ring them, use the web chat on the Openreach website or use the form.

I've blogged about my frustrations with this here. - When OR install fibre they don't always enter the information on their systems properly so some addresses don't get updated in their database. See this for more information:

https://www.oliverjobson.co.uk/technology/why-cant-i-order-fibre-to-the-premises-fttp-ftth/

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My Blog: oliverjobson.co.uk | My FTTP install experience | Why can't I order Fibre broadband?
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Message 25 of 25

Re: Broadband Availability fiasco

In fact, reach out to them multiple times via all those channels - It took me a few months to get the response I was looking for.

___________________________________
My Blog: oliverjobson.co.uk | My FTTP install experience | Why can't I order Fibre broadband?
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