cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jonmanley
Contributor
666 Views
Message 41 of 49

Re: Broadband Boost

Go to solution

Thanks @PaddyB much appreciated.

0 Ratings
Reply
PaddyB
Moderator
Moderator
633 Views
Message 42 of 49

Re: Broadband Boost

Go to solution

Hi @jonmanley,

Thank you for taking my call yesterday. I've had a look at the engineer notes and I can see that they completed a "lift and shift". I've ran a few checks this morning and the sync speed has increased to 54 Mbps. I think its best to monitor the connection for a few days. I'll check back with you on Saturday to see how the connection is preforming.

Thanks

PaddyB

jonmanley
Contributor
620 Views
Message 43 of 49

Re: Broadband Boost

Go to solution

Thanks @PaddyB

Your tenacity is much appreciated!

Regards

Jon

 

0 Ratings
Reply
PaddyB
Moderator
Moderator
600 Views
Message 44 of 49

Re: Broadband Boost

Go to solution

Hi @jonmanley,

Thank you for taking my call. I've ran a few checks on the connection and its looking pretty good the sync speed has increased to 59.6 Mbps. The Current session has been active for around 5 days with no drop outs which is good to see.

I'm really sorry that it took a lot longer than expected to repair.

Thanks

PaddyB

jonmanley
Contributor
594 Views
Message 45 of 49

Re: Broadband Boost

Go to solution

My profound thanks for your persistance @PaddyB.

After the frustration of being told there was nothing wrong with the line, it was very pleasant to deal with someone who actuall knows what they are talking about and who has the decency to stick with it until a solution was found.

The wait has been worth it.

Again thanks.

Jon

 

0 Ratings
Reply
NeilO
Moderator
Moderator
588 Views
Message 46 of 49

Re: Broadband Boost

Go to solution

Hi @jonmanley, I'll make sure that to pass on your thanks to @PaddyB and I'll make sure his manager sees this too Smiley Happy

jonmanley
Contributor
530 Views
Message 47 of 49

Re: Broadband Boost

Go to solution

Hi @NeilO,

Would you or @PaddyB be kind enough to take another look at my connection?

Since the end of March my speeds have been dropping and have now hit around 30 mb

Thanks

Jon

0 Ratings
Reply
PaddyB
Moderator
Moderator
522 Views
Message 48 of 49

Re: Broadband Boost

Go to solution

Hi @jonmanley,

I'm sorry to read that you connection speed has dropped again. I'll be happy to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

0 Ratings
Reply
jonmanley
Contributor
499 Views
Message 49 of 49

Re: Broadband Boost

Go to solution

My thanks to Robbie, who took up the challenge and now has me running at just shy of 60 again.

Thanks Mods.

0 Ratings
Reply