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jonmanley
Contributor
751 Views
Message 21 of 49

Re: Broadband Boost

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FAQ

Results Image not loaded

 



1. Best Effort Test: -provides background information.

 Download Speed
 49.98 Mbps
  
0 Mbps51.49 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 49.98 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-51.49 Mbps .
 Additional Information:
 IP Profile for your line is - 51.49 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 8.55 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 8.55Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

 
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imjolly
Distinguished Sage
Distinguished Sage
741 Views
Message 22 of 49

Re: Broadband Boost

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from the btspeedtester results your up profile is 20mb showing you are on infinity2



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jonmanley
Contributor
733 Views
Message 23 of 49

Re: Broadband Boost

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Thanks.

Any ideas why I might have lost the "Boost" of the xtra 10mb they gave me in November.

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jonmanley
Contributor
722 Views
Message 24 of 49

Re: Broadband Boost

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Just onto Sales and it looks like the boost has been removed because I recontracted - despite being assured that if I did so nothing would change!

 

Spoke too soon - they say I should be getting 60+

Back to the faults team I guess!

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jonmanley
Contributor
704 Views
Message 25 of 49

Re: Broadband Boost

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Long conversation and various tests reveal no faults.

I am listed as being on up to 76mb.

 

It seems the other 10mb just evaporated, and may or may not come back some day!Smiley Surprised

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PaddyB
Moderator
Moderator
648 Views
Message 26 of 49

Re: Broadband Boost

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Hi @jonmanley,

 

I'll be able to take a look at your connection and run a few checks on your line. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

jonmanley
Contributor
614 Views
Message 27 of 49

Re: Broadband Boost

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Thanks Paddy,

 

Let me know what information you require - just found out there is a form, so will complete it.

 

BR

Jon

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jonmanley
Contributor
587 Views
Message 28 of 49

Re: Broadband Boost

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PaddyB has now tested my line and it seems there IS a network fault which he has referred to Wholesale, so fingers crossed!

Thanks Paddy.

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pippincp
Sage
578 Views
Message 29 of 49

Re: Broadband Boost

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@PaddyB will get you sorted, just stick with him and don't ring support.

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jonmanley
Contributor
575 Views
Message 30 of 49

Re: Broadband Boost

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Will do!

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