Over the last 1-2 months, my broadband has started to constantly drop out for a few minutes each time. It happens at least 3-4 times every day (and could be more, but I wouldn't necessarily notice if I'm not using a computer/watching BT TV). I have run BT's online troubleshooter but it shows everything is okay.
How can I escalate this to BT? Is there any sort of log on my PC which would prove this is happening? Any other advice? I have a BTHub6.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
There's no noise, except a very faint background 'white noise', I think maybe because I'm using a cordless phone?
A dull hum is normal with cordless and anything else is a problem for your broadband
Try connecting to test socket with a filter and post router stats. Leave connection for few days and see if stability improves.
Ok, thanks, I will try that. Two questions:
1) I attach a photo of a filter I found in my house; I suspect it is several years old - is that sufficient, or would you recommend an alternative?
2) Is the Router Stats you refer to the "Event Log" I can see on my Smart Hub Manager?