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Aspiring Contributor
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Message 1 of 8

Broadband Constantly Dropping

For the past week or so our connection keeps dropping off, reported to BT who said there was a fault & an engineer would come out yesterday(Thursday 19 Nov) Went to track the fault & it said the fault had been resolved but I've had no notification from anyone that it was fixed & nobody called me.

Fault was still occurring yesterday & again today so I have raised the fault again.

On fault tracker though it is saying it is a slow connection speed, it's not that at all it keeps disconnecting!

Tried all of the usual, restarts etc.

We are in the 01325 area & have Halo 2 package

Anyone else having similar issues?

Any advice appreciated. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Broadband Constantly Dropping


 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Aspiring Contributor
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Message 3 of 8

Re: Broadband Constantly Dropping

Telephone Number 01325 on Exchange DARLINGTON is served by Cabinet 20
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) VDSL Range B (Impacted) 
8077.7201973.6AvailableAvailable--
8077.3201972.4AvailableAvailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand
33030--Available--
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate
Up to 8--5.5 to 12.5AvailableAvailable--
Up to 8Up to 15.5 to 12.5AvailableAvailable--
Up to 5.5--4.5 to 8AvailableAvailable--
2----AvailableAvailable--
2----Available----
Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date
67
12.54
2020-11-20
Other Offerings Availability DateVDSL MulticastADSL Multicast
Available
Available
Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date
N
N
N
11-11-2020
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
N
Y

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

 

 

FTTP is not available.

 

 

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

 

 

 

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Oct 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.

 

 

 

 

 

 

 

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

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Aspiring Contributor
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Message 4 of 8

Re: Broadband Constantly Dropping

Thank you, I have done as you suggested & posted the results.
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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Broadband Constantly Dropping

hub stats and did you do quiet line test?



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Aspiring Contributor
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Message 6 of 8

Re: Broadband Constantly Dropping

I did yes, just a hum as you said.
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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Broadband Constantly Dropping

so dial tone was ok just a dull hum and announcement

hub/router stats?



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Aspiring Contributor
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Message 8 of 8

Re: Broadband Constantly Dropping

Welcome aboard, mines still dropping out, had over a day at 32Mb down , just dropped 2hrs ago, now down to 26Mb