cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
676 Views
Message 1 of 9

Broadband Down

Go to solution
My broadband went down a few nights ago. An Openreach engineer was called out. He wasn’t able to find a fault and recommended changing my router. This I’ve done but my internet access is still blocked. What to try next?
0 Ratings
Reply
8 REPLIES 8
Highlighted
BT Expert
672 Views
Message 2 of 9

Re: Broadband Down

Go to solution

Hi @DK8,

Are you able to give us a few more details on what you are experiencing? 

Are you greeted by any landing pages when going to a site on your browser?

What is your router saying in regards to the connectivity? e.g lights, connection stats

0 Ratings
Reply
Highlighted
Beginner
629 Views
Message 3 of 9

Re: Broadband Down

Go to solution
My router thinks everything is hunky dory... blue light
0 Ratings
Reply
Highlighted
Beginner
628 Views
Message 4 of 9

Re: Broadband Down

Go to solution
My router thinks everything is hunky dory... blue light.
0 Ratings
Reply
Highlighted
Sage
604 Views
Message 5 of 9

Re: Broadband Down

Go to solution

Can you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

Highlighted
Beginner
602 Views
Message 6 of 9

Re: Broadband Down

Go to solution
It came back on at 8.45 am like someone flipped a switch at the exchange. I may never know why. Thanks for your time and trouble
0 Ratings
Reply
Highlighted
Moderator
Moderator
576 Views
Message 7 of 9

Re: Broadband Down

Go to solution

@DK8 wrote:
It came back on at 8.45 am like someone flipped a switch at the exchange. I may never know why. Thanks for your time and trouble

Hi @DK8

Thanks for posting back.  I'm going to be completely honest and say that I have no idea what happened there Smiley Indifferent

I am pleased that the service is working again.  If you need help or have a question in future feel free to come back on here and create a post in the relevant board.

All the best,

Robbie

0 Ratings
Reply
Highlighted
Beginner
556 Views
Message 8 of 9

Re: Broadband Down

Go to solution
It just shut down again. From 45 meg per sec to absolutely zilch
0 Ratings
Reply
Highlighted
Beginner
541 Views
Message 9 of 9

Re: Broadband Down

Go to solution
Now back. Intermittent electrical interference allegedly but nothing in the home could account for anything like that. I’m spooked
0 Ratings
Reply