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DK8
Beginner
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Message 1 of 9

Broadband Down

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My broadband went down a few nights ago. An Openreach engineer was called out. He wasn’t able to find a fault and recommended changing my router. This I’ve done but my internet access is still blocked. What to try next?
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8 REPLIES 8
Highlighted
BT Expert
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Message 2 of 9

Re: Broadband Down

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Hi @DK8,

Are you able to give us a few more details on what you are experiencing? 

Are you greeted by any landing pages when going to a site on your browser?

What is your router saying in regards to the connectivity? e.g lights, connection stats

BT ExpertJamesC
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I am a BT Employee and I am here volunteering my own time to give advice, on technical queries, where I can. Go here for more info.
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DK8
Beginner
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Message 3 of 9

Re: Broadband Down

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My router thinks everything is hunky dory... blue light
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DK8
Beginner
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Message 4 of 9

Re: Broadband Down

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My router thinks everything is hunky dory... blue light.
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Distinguished Guru
Distinguished Guru
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Message 5 of 9

Re: Broadband Down

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Can you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

DK8
Beginner
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Message 6 of 9

Re: Broadband Down

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It came back on at 8.45 am like someone flipped a switch at the exchange. I may never know why. Thanks for your time and trouble
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Moderator
Moderator
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Message 7 of 9

Re: Broadband Down

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@DK8 wrote:
It came back on at 8.45 am like someone flipped a switch at the exchange. I may never know why. Thanks for your time and trouble

Hi @DK8

Thanks for posting back.  I'm going to be completely honest and say that I have no idea what happened there Smiley Indifferent

I am pleased that the service is working again.  If you need help or have a question in future feel free to come back on here and create a post in the relevant board.

All the best,

Robbie

Community ModeratorRobbieMac
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DK8
Beginner
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Message 8 of 9

Re: Broadband Down

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It just shut down again. From 45 meg per sec to absolutely zilch
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DK8
Beginner
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Message 9 of 9

Re: Broadband Down

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Now back. Intermittent electrical interference allegedly but nothing in the home could account for anything like that. I’m spooked
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