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NathanS
Newbie
196 Views
Message 1 of 3

Broadband Dropping - REIN issue

Hi all, I have noticed recently on a number of occasions that my broadband drops out at the same time each night coinciding with when the street lights turn off and so from my understanding this appears to be a REIN issue.

Just wondering what is the best way to resolve this. I have tried troubleshooting/raising a fault online however it keeps stating that the connection is stable even though I am physically seeing the router have a steady orange light for around 5 minutes indicating a loss in connection.

I also feel that as the issue only occurs once each night, then if I was to call I would struggle to establish what the issue is as it is more than likely the service will be connected and working at that time.

Any help is greatly aporeciated.

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Sage
Sage
152 Views
Message 2 of 3

Re: Broadband Dropping - REIN issue

HERE's a good place to start.

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NathanS
Newbie
107 Views
Message 3 of 3

Re: Broadband Dropping - REIN issue

Thank you for the reply, I have completed the form relevant to my local council as per the link and will report back when I have received a response

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