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Message 1 of 2

Broadband Fibre stopped working no updates

Evening,

Was hoping to get some info about issue with my fibre broadband, it’s unable to connect since 09:45am - the service status has remained at 19:00 when the issue will be fixed but issue still occurs - on other online BT service issue pages states no issue….


I tried calling after 45min call the call got disconnected

The web chat stopped working after 20mins

Open Reach box shows as LOS in red (loss of service) 

area is Newcastle upon Tyne 

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Message 2 of 2

Re: Broadband Fibre stopped working no updates

LOS , loss of signal, so no light being received at the ONT , the problem could be anywhere between the headend and your address , affecting many , or could  be from the CBT to your house and affecting only you .

If you know of any near neighbours with FTTP ( not necessarily BT customers but on Openreach FTTP ) , if they are also having problems ( LOS ) it indicates a problem affecting more than just you .

If you have reported the issue , there isn’t much else you can do until Openreach fix whatever the issue is , if you haven’t reported the issue , it’s a good idea to do so , even if you have to wait in a queue .

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