cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
886 Views
Message 11 of 78

Re: Broadband Ininity - change in service?

Go to solution

Could you provide me with a link to the diagnostic test I should be using - is it the BT Wholesale one? I tried that and it said I had to change my router login details and not sure I'm happy to go ahead with that without confirmation its actually BT (http://speedtest.btwholesale.com/)

The one reached via https://www.bt.com/help/home/broadband/speedtest/ will not complete at the results stage it just says "unable to show results"

As I said, I'm not using BT's hub, so I could use some instructions how to get these stats you need please

Capture.JPG

 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
875 Views
Message 12 of 78

Re: Broadband Ininity - change in service?

Go to solution

The stats we need are not available to you if you are using a locked Openreach modem. You either need to temporarily use a BT Home Hub or a third party VDSL modem router to obtain them.

http://speedtest.btwholesale.com/ is the correct link for the speed tester, you don't need to change any login details on your router. Click on the further diagnostics button when it completes.

 

0 Ratings
Reply
Highlighted
Contributor
859 Views
Message 13 of 78

Re: Broadband Ininity - change in service?

Go to solution

I'm Tap3 Test Configuration  and seeing this - is that normal?  Perhaps I should temporarily use the HH3 I have?

In order to complete this test, you will need to temporarily change your broadband login username within your modem/router connection settings.

The process to complete this will vary depending on your modem, router and/or computer operating system. Some examples of how this can be completed are provided opposite.

Example Instructions:

  1. Launch your internet browser
  2. Browse to the URL/IP address of your router (this is usually in the format of http://192.168.0.1/ or http://192.168.1.1/ or http://192.168.1.2/ or http://192.168.1.254/)
  3. Go to the DSL username and password section
  4. Change the username to: speedtest@speedtest_domain
  5. Save this as your username and click connect to re-establish the connection with the new username
  6. Once connected click the button below to continue with this test
0 Ratings
Reply
Highlighted
Sage
853 Views
Message 14 of 78

Re: Broadband Ininity - change in service?

Go to solution
You don't need to complete the tap 3 test.
0 Ratings
Reply
Contributor
842 Views
Message 15 of 78

Re: Broadband Ininity - change in service?

Go to solution

ok in desperation I've connected up the HH3.  The performance test shows this, then when I click further diagnostic I get an error message.  What next?Capture2.JPGCapture3.JPG

0 Ratings
Reply
Highlighted
Contributor
834 Views
Message 16 of 78

Re: Broadband Ininity - change in service?

Go to solution

I really am in despair.  I work full time - I come home to hours and hours of this trying to find out what the problem is - the diagnostic tester won't work it when I press "further diagnostic test" I get the error message.

When we first had our connection put in years ago we had a similar issue - and got a "lift and shift" whatever that is, and it went away.  Its literally been fine ever since, until the last 6 months, and this last 2 weeks its worse every day. 

I notice from my account the BT Plus is available - call me cynical but can't help wondering if this is happening to make me upgrade.....

I'd go elsewhere except any provider will still be using BT's network so seems likely it won't help. 

Sorry if I appear venomous but I really am at my wits end.  The HH3 wireless is next to useless, so won't be leaving that plugged in for much longer that's for sure

 

0 Ratings
Reply
Highlighted
Recognised Expert
829 Views
Message 17 of 78

Re: Broadband Ininity - change in service?

Go to solution

@cjmole

completly understandable that you would be so frustrated, is the HH3 plugged in on it's own?  If so can you access the stats for it? 

Just in case you: Enter 192.168.1.254 into a browser, then go to settings, then Advanced, enter password. Then Broadband, and then connection. 

Once in there copy and paste into here, the results. 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
813 Views
Message 18 of 78

Re: Broadband Ininity - change in service?

Go to solution

@CJT80 wrote:

@cjmole

completly understandable that you would be so frustrated, is the HH3 plugged in on it's own?  If so can you access the stats for it? 

Just in case you: Enter 192.168.1.254 into a browser, then go to settings, then Advanced, enter password. Then Broadband, and then connection. 

Once in there copy and paste into here, the results. 


The HH3 can not be used on its own on Infinity. It does not have a VDSL modem. If the OP is using an Openreach modem with the HH3 there are no useful stats held in the HH3. All the stats are held in the modem and as has been pointed out, if it is not unlocked they can not be reached by the OP.

0 Ratings
Reply
Highlighted
Sage
810 Views
Message 19 of 78

Re: Broadband Ininity - change in service?

Go to solution

@CJT80 wrote:

@cjmole

completly understandable that you would be so frustrated, is the HH3 plugged in on it's own?  If so can you access the stats for it? 

Just in case you: Enter 192.168.1.254 into a browser, then go to settings, then Advanced, enter password. Then Broadband, and then connection. 

Once in there copy and paste into here, the results. 


The HH3 cannot be plugged in on it's own as it only has an internal ADSL modem. The VDSL stats are contained in the separate modem.

0 Ratings
Reply
Highlighted
Contributor
782 Views
Message 20 of 78

Re: Broadband Ininity - change in service?

Go to solution

I have the HH3 and the white openreach modem, however I have been using my own router instead of the HH3 as the HH3 is truly awful.   I will try again tonight to get something from the diagnostic tester, and I will post results from the dslchecker thing.  So, I cannot get stats from the HH3 after all?  

I wonder is it possible that the white box has developed a fault? If so what should I be looking for?

0 Ratings
Reply