Broadband Ininity - change in service?

[pippincp]

No doubt one will be along but be aware it can cause problems when you request assistance from here and then go seek it elsewhere.

[NeilO]

@cjmole I'm really sorry to see that you're having problems with your connection again and I want to apologise about the delay getting back to you, I see an engineer visit has already been booked.  I'll review the fault report tomorrow and get in touch with you to check if it's working as it should.

[cjmole]

Hello again. As of yesterday at around 12pm our broadband went down again (after a few lovely weeks of stable service) and has not come back up since, even for a moment. Our phone line also seems to be down. The engineer who came for our last fault moved us to a new socket I believe and both the speed and stability have been wonderful - but now it's completely gone down!

[DanielS]

Hi @cjmole,

I'm sorry to hear that the connection has problems again.

I can see that you filled our form in and it's in our queue. We'll be back in touch with you tomorrow to try and get this resolved.

Thanks

DanielS

[cjmole]

@NeilO are you able to update me please? The engineer came and said it was not resolved and he was going to refer it to the boost team, but I’ve heard nothing more 

[NeilO]

@cjmole Yes no problem, I was going to call this afternoon but I can update you here. The fault has been allocated to an underground engineer to investigate further, the notes advise this is due to happen tomorrow.

[cjmole]

Thanks @NeilO 🙂

[NeilO]

@cjmole no problem the escalations team in wholesale will update me after the engineer has looked at the underground network.