I'm currently working from home & my Fibre 2 connection keeps dropping out the connection speed has dropped to 20 down and 10 up but i'm not overly annoyed by that as i can understand the situation although this morning it went back up to 60 down and 20 up but that didn't last long,
I've gone through the usual steps in regards to rebooting the router Manually however when attempting to do the online troubleshooting the router will reboot itself before it completes this is 100% reproduce-able & i have done this at least 12 times in the last 4 hours.
I had a similar issue to this 3-4 months ago and had to have an engineer out to take a look at it he suggested if it happened again that i get the service department to soft reboot my line however with the online chat offline and no way to raise a ticket via email directly does anyone know how to get this completed without phoning them? i'd prefer not to sit on the phone for 3 hours when i don't need to.
if you keep resetting the hub the DLM wills see that as an unstable connection and you will end up in a banded profile which could take weeks to recover from
is there any line noise. DiL 17070 option 2 should be silent and best with corded phone preferably from test socket
can you post hub stats. If hh6 then advanced settings then technical log information
Thanks for the reply,
i'm not manually restarting the hub its doing it itself
Which logs do you need the information or the event log itself?
I though you posted that you had 12 resets in 4 hrs
as I posted it is the information page not the individual logs
It's not me restarting the hub it's doing it when i am using the broadband and even when using the troubleshooter
below are the logs from the information page
BT Hub 6A
0 Days, 0 Hours 41 Minutes 19 Seconds
9.79 Mbps / 24.34 Mbps
9681 / 30941
8 dB / 6.9 dB
33.1 dB / 39 dB
20 MB Uploaded / 312 MB Downloaded
*Redacted by me*
Smart (Channel 11)
Smart (Channel 48)
Is there any noise on your line? 17070 option 2 best with corded phone.