cancel
Showing results for 
Search instead for 
Did you mean: 
PavlosUK
Beginner
200 Views
Message 1 of 6

Broadband Keeps dropping

started last night and has dropped about 30 times in total

ive done a landline test which is fine and have also tried the test socket but that also failed

i spoke to live help and she said it looks good but will refresh things her end but its still playing up

 

dont know what to do now 

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
190 Views
Message 2 of 6

Re: Broadband Keeps dropping

Helpdesk will just do rnot set but you can try a factory reset using the recessed button on back and holding until lights flash

remember turn of smart setup and split wireless networks 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
PavlosUK
Beginner
179 Views
Message 3 of 6

Re: Broadband Keeps dropping

how do i turn off smart setup and split?

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
171 Views
Message 4 of 6

Re: Broadband Keeps dropping

0 Ratings
Reply
Techwizz
Aspiring Expert
151 Views
Message 5 of 6

Re: Broadband Keeps dropping

Surprised no one has asked this, but are you connecting via a wireless or wired connection?
0 Ratings
Reply
Moderator
Moderator
113 Views
Message 6 of 6

Re: Broadband Keeps dropping

Hi @PavlosUK  did you manage to follow the suggestions by @Keith_Beddoe  and has this resolved the issue?

Cheers
John

0 Ratings
Reply