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PavlosUK
Beginner
168 Views
Message 1 of 6

Broadband Keeps dropping

started last night and has dropped about 30 times in total

ive done a landline test which is fine and have also tried the test socket but that also failed

i spoke to live help and she said it looks good but will refresh things her end but its still playing up

 

dont know what to do now 

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
158 Views
Message 2 of 6

Re: Broadband Keeps dropping

Helpdesk will just do rnot set but you can try a factory reset using the recessed button on back and holding until lights flash

remember turn of smart setup and split wireless networks 



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PavlosUK
Beginner
147 Views
Message 3 of 6

Re: Broadband Keeps dropping

how do i turn off smart setup and split?

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Distinguished Sage
Distinguished Sage
139 Views
Message 4 of 6

Re: Broadband Keeps dropping

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Techwizz
Aspiring Expert
119 Views
Message 5 of 6

Re: Broadband Keeps dropping

Surprised no one has asked this, but are you connecting via a wireless or wired connection?
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Moderator
Moderator
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Message 6 of 6

Re: Broadband Keeps dropping

Hi @PavlosUK  did you manage to follow the suggestions by @Keith_Beddoe  and has this resolved the issue?

Cheers
John

Community ModeratorJohnC
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