Could you post the connection stats from the hub.
HH6 Advanced settings/technical log.
Quiet line test: Slight static between announcements but its a cordless hadset, nothing major.
Line test shouldn't have any static - you could have a line fault. It would be best to perform the test again with a corded phone - it should be silent between announcements.
@pippincp@NeilO You can find full log here
@brookheatherNo corded phone, will try and borrow one. I thought maybe just because cordless. Now you mention it a couple have people have said, when phoning BT support, that the line was bad, difficult to hear 🙂
I don't want to see the log. I want to see the connection stats. Lines 1-12 will suffice.
BT Hub 6A
0 Days, 5 Hours 36 Minutes 58 Seconds
20.00 Mbps / 74.92 Mbps
Maximum data rate:
23627 / 77186
9 dB / 4.3 dB
VPI / VCI:
That's the information we wanted.
Connection time is only 5 1/2hrs is this due to a manual restart?