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Alex5
Newbie
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Message 1 of 6

Broadband Problems. (Extremely slow or not working at all)

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My broadband is extremely slow. running at 9Mbps upload and 0.4 download. The Broadband will also stop working for large amounts of time during the day and night. The download and upload speeds are below my guarantee and have been for ages now. whenever I've called to report the problem i have been told there is no problem and they wont send out an engineer unless i pay. i am not paying for an engineer as i know there is a problem and an engineer should be sent out to fix this. My package is Super fast fibre 2 unlimited with a BT hub 5 and it should guarantee me upload speed of 17Mpbs minimum. however this 17 is much higher than the 9Mbps i am getting. I want to be able to stream my online games but i cant, i can even play online games such as gta online or call of duty because my upload speeds and download speeds are too low. and half the time the internet isn't working at all. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Broadband Problems. (Extremely slow or not working at all)

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post stats from your hub  troubleshooting then helpdesk

check for line noise  dial 17070 option 2  should be silent and best with corded phone preferably from test socket

enter your phone number and post results  remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Alex5
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Message 3 of 6

Re: Broadband Problems. (Extremely slow or not working at all)

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I finally got BT to send an engineer out after 6weeks of asking them. thank you for replying and wanting to help tho. the engineer will be at my place on monday. if what they do doesnt fix it ill get back to you
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Moderator
Moderator
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Message 4 of 6

Re: Broadband Problems. (Extremely slow or not working at all)

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Hi @Alex5,

Just a quick post to see how things went with the engineer?

Thanks

PaddyB

Community ModeratorPaddyB
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Alex5
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Message 5 of 6

Re: Broadband Problems. (Extremely slow or not working at all)

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Engineer sorted everything out. Thank you. great service and now the speeds are way above the minimum. 

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Moderator
Moderator
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Message 6 of 6

Re: Broadband Problems. (Extremely slow or not working at all)

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Hi @Alex5,

That's great, thank you for posting back 👍

PaddyB

Community ModeratorPaddyB
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