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Contributor
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Message 1 of 6

Broadband Speed Lies??

My guaranteed BT speed is 50. When I ask BT to check my speed it is 50. Why is it that other speed checkers put the speed between 28 and 33? How can you prove any of it?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Broadband Speed Lies??

Download a large file of known size, time how long it takes and do the maths. Simples.

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Broadband Speed Lies??

Post the stats from your router and also btspeedtester diagnostic results or speedtest.net

remember the speeds quoted by BT are connection speeds not download speeds. No ISP guarantees download speeds 

speedtests must be done wired not wireless



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Moderator
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Message 4 of 6

Re: Broadband Speed Lies??

Hi @Piecringe and welcome to the forum.

 

I can appreciate how confusing different speed tester results can be but if you can provide the information requested by @imjolly I’m sure we’ll be able to clear things up for you.

 

Cheers

 

David

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Contributor
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Message 5 of 6

Re: Broadband Speed Lies??

I did obtain these results wirelessly but the marked difference is still there.

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Distinguished Sage
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Message 6 of 6

Re: Broadband Speed Lies??

you need to use a wired connection otherwise the problem could simply be your poor wifi conenction in your home due to home interference which is customer problem to sort out



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