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crest21
Aspiring Contributor

on ‎04-02-2022 13h43

736 Views
Message 1 of 4

Broadband Speed Reset Request

Hi,

The engineers have just replaced the overhead cables to my neighbour and myself.

My speed is currently 13M. Minimum guaranteed on my contract is 20M, & line is capable of 35M.

They say a job number is required to reset my DLM.

Can a Mod please reset it?

Thanks.

 

 

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎04-02-2022 13h57

725 Views
Message 2 of 4

Re: Broadband Speed Reset Request

surprised openreach engineer did not do DLM reset before he left.  your connection may well improve after a few days



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crest21
Aspiring Contributor

on ‎04-02-2022 16h13

708 Views
Message 3 of 4

Re: Broadband Speed Reset Request

They were dealing with my neighbour's fault that also affected me. They only had his job number.  

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DavidM
Moderator-Retired

on ‎05-02-2022 11h11

666 Views
Message 4 of 4

Re: Broadband Speed Reset Request

Hi @crest21 and thanks for posting. 

@imjolly advice is sound. You should see an improvement over the next few days but if not please post back and we'll be happy to help.

Cheers

David

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