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Broadband Speed is floating between 13.28 - 14.33mb and meant to be on Superfast Fibre 2 Unlimited?

What is wrong?????!!!!

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Re: Broadband Speed is floating between 13.28 - 14.33mb and meant to be on Superfast Fibre 2 Unlimit

Can you provide a little more information, did you have better speed than this and it has recently reduced to this level, or have you never had better speed ( over this connection) but you recon it should be better than it is ?
If you input your phone number here
https://www.dslchecker.bt.com/
What is the predicted speeds for your location  ?,  it may be the speed you get is all the length of the line from the 'fibre' cabinet will allow....if you post the result , best to obscure your phone number.
If possible also post your router connection stats.
If you haven't already tried this, have you got your router connected to the master socket test port to eliminate any possible issues with your internal wiring/sockets etc.

Finally have you tried calling 17070 , again from the test socket , taking the quiet line test and checking for any noise on the line ( best done with a corded phone ) , if the line is noisy, it may also be affecting your broadband speed, and you may need to report the line to your provider.

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