cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RIC9380
Contributor
360 Views
Message 11 of 15

Re: No Service - External Line issue.

Go to solution
Is your BT line residential or business?

BT Customer Service have some access to the OR system and can phone through to Support who can provide an update. Sorry, but you can't just immediately dig up the street when an external fault is found.
ZHENOVSKY
Aspiring Contributor
346 Views
Message 12 of 15

Re: No Service - External Line issue.

Go to solution
Residential. I'll contact them tomorrow and try to get an update.
I told the support guy it was working before the engineer did whatever he did, so why does it now require conservation archaeological digging to fix, surely whatever he did was the issue not underground.
0 Ratings
Reply
ZHENOVSKY
Aspiring Contributor
307 Views
Message 13 of 15

Re: No Service - External Line issue.

Go to solution

Support guy has confirmed it will be completed tomorrow, by openreach/whatever team is excavating (The digging work) but may take longer if they need permission from the council. Whole thing seems higgledy piggledy.

I don't want to request a cancellation, but what is the time-frame with no service which you can cancel the contract?

0 Ratings
Reply
ZHENOVSKY
Aspiring Contributor
275 Views
Message 14 of 15

Re: No Service - External Line issue.

Go to solution

So, an openreach engineer has been, he worked on the outside cabling at the front of my house, this has fixed the no connection issue and the speed is back to full.

0 Ratings
Reply
ZHENOVSKY
Aspiring Contributor
271 Views
Message 15 of 15

Re: No Service - External Line issue.

Go to solution

Before:
Data rate:
7.20 Mbps / 22.40 Mbps

Maximum data rate:

9079 / 28674

Then no connection for 5 days, then fixed with

After:
Data rate:
10.00 Mbps / 55.00 Mbps

Maximum data rate:

21311 / 64056

0 Ratings
Reply