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Message 1 of 5

Broadband Speed

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earlier this year received post card from BT saying "we arew giving you a free broadband speed boost"

`My speed was

31.8 on 30 April

73.1 on 13 July

and today is 30.91

Please explain what is happening and why I have got the speed I had in July

Thanks

 

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Message 2 of 5

Re: Broadband Speed

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This is a customer help customer community forum as it says when you sign up and your post dies not go to BT 

can you post hub stats. If hh6 then advanced settings then technical log information. If hh5 then troubleshooting then helpdesk 

enter your phone number and post results.  https://www.dslchecker.bt.com/adsl/adslchecker.welcome

Check line for noise   Dial 17070 option 2 should be silent and best with corded phone 



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Message 3 of 5

Re: Broadband Speed

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Thanks  imjolly for your post

 (I  note your comment about bt not reading these posts, which I consider confusing as the community link is listed under "contact bt" on  BT's  home page! )

I have used the line checker and it is silent

Following the link I get

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)8062.1201956.4AvailableAvailable-- 
VDSL Range B (Impacted)80582018.749.2AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 8.5--7.5 to 9.5Available--Yes 
WBC ADSL 2+ Annex MUp to 8.5Up to 17.5 to 9.5Available--Yes 
ADSL MaxUp to 7--6 to 8Available---- 
WBC Fixed Rate2----Available--Yes 
Fixed Rate2----Available---- 
Max Observed Downstream Speed (Mbps)77.64     
Max Upstream Observed Speed (Mbps)20     
Observed Date2019-11-27     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date07-03-2019     

 

The information from my hh5 exceeds the character limit so will be in next post

 

 

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Message 4 of 5

Re: Broadband Speed

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Here's the hh5 data

1. Product name:BT Home Hub
2. Serial number:+068543+NQ41139932
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 26/02/19
4. Board version:BT Hub 5A
5. DSL uptime:11 days, 21:03:50
6. Data rate:20000 / 77643
7. Maximum data rate:23263 / 77848
8. Noise margin:6.6 / 5.9
9. Line attenuation:16.7 / 16.9
10. Signal attenuation:16.6 / 16.9
11. Data sent/received:1.2 GB / 17.5 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-CQR7
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-CQR7
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:34:8a:ae:c7:9a:e6
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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Message 5 of 5

Re: Broadband Speed

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Your speed is 77M and has been for at least the last 11 days.