cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
152 Views
Message 21 of 26

Re: Broadband Sudden Dip In Performance

Hi @MarkW92

The Ethernet devices are they straight into the back of the hub are is there any broadband extenders in use?

Also yes the settings @pippincp mentioned by the method suggested.

Thanks

Stuart

 

0 Ratings
Reply
MarkW92
Newbie
141 Views
Message 22 of 26

Re: Broadband Sudden Dip In Performance

@StuartH

The PS4 and Imac are directly linked, the BT Vision box uses ethernet plug sockets to connect it downstairs. I'm sorry I'm not too sure which other bits of information from the router you require, what specific field are you looking for?

0 Ratings
Reply
Moderator
Moderator
128 Views
Message 23 of 26

Re: Broadband Sudden Dip In Performance

Hi @MarkW92

Advanced stats that may show us some error seconds. Found in Hub Manager, Advanced settings/technical log.

From your original post you mentioned that you streamed and I know you said with ethernet. I know wireless isn't recommended for this but have you tried a test wireless purely to check if issue with ethernet cables etc.

Thanks

Stuart

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
122 Views
Message 24 of 26

Re: Broadband Sudden Dip In Performance

@StuartH

None of the recent home hubs show error seconds any more, the powers that be decided that the customer did not need to know.

You should be able to see them from the BT end, unless they have taken that facility away from you?

0 Ratings
Reply
Moderator
Moderator
119 Views
Message 25 of 26

Re: Broadband Sudden Dip In Performance

hold my hands up to having a moment when advising that one lol.

Trying to rule out internal setup issues as lately have seen issues which sound just like this one and turn out to be extenders/cables.

Stuart

0 Ratings
Reply
MarkW92
Newbie
111 Views
Message 26 of 26

Re: Broadband Sudden Dip In Performance

@StuartH

I've tried wireless and different ethernet cables as well - the PS4 is also brand new this week as I thought maybe my other one was faulty. 

0 Ratings
Reply