that would not help with your vdsl problem as you have found out
I'm stumped as to what to do next... no one from BT that I've spoken to on the phone seems to understand the issue I'm having or given me any solutions to fix it.
Are there any suggestions as to what I should do next?
just wait now until mods post help here
Line performance issues should be seen by the moderators, as I think they can set up error counters. That tool used to be available, so I assume it still is.
If the line is fine, they it has to be an issue with your own network or devices.
Thanks for posting.
Can I ask you to post your router stats for us on the thread so we can take a look at it?
Also can I ask how many devices connect to your hub currently both wired and wirelessly?
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You|
I've just been in contact with another advisor via live chat who told me my router was 'out of sync' so has sent me a new one. Hopefully this fixes the issue. Thank you for taking the time to get back to me anyway and thanks everyone else for the trouble shooting.
Sorry but would be surprised if that solves your problem and I think you will be back for mod help. I would post the information @StuartH requested
Not the requested stats.
HH6 Go to: Advanced settings/technical log.