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Moderator
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Message 21 of 26

Re: Broadband Sudden Dip In Performance

Hi @MarkW92

The Ethernet devices are they straight into the back of the hub are is there any broadband extenders in use?

Also yes the settings @pippincp mentioned by the method suggested.

Thanks

Stuart

 

Community ModeratorStuartH
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MarkW92
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Message 22 of 26

Re: Broadband Sudden Dip In Performance

@StuartH

The PS4 and Imac are directly linked, the BT Vision box uses ethernet plug sockets to connect it downstairs. I'm sorry I'm not too sure which other bits of information from the router you require, what specific field are you looking for?

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Moderator
Moderator
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Message 23 of 26

Re: Broadband Sudden Dip In Performance

Hi @MarkW92

Advanced stats that may show us some error seconds. Found in Hub Manager, Advanced settings/technical log.

From your original post you mentioned that you streamed and I know you said with ethernet. I know wireless isn't recommended for this but have you tried a test wireless purely to check if issue with ethernet cables etc.

Thanks

Stuart

Community ModeratorStuartH
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Distinguished Sage
Distinguished Sage
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Message 24 of 26

Re: Broadband Sudden Dip In Performance

@StuartH

None of the recent home hubs show error seconds any more, the powers that be decided that the customer did not need to know.

You should be able to see them from the BT end, unless they have taken that facility away from you?

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Moderator
Moderator
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Message 25 of 26

Re: Broadband Sudden Dip In Performance

hold my hands up to having a moment when advising that one lol.

Trying to rule out internal setup issues as lately have seen issues which sound just like this one and turn out to be extenders/cables.

Stuart

Community ModeratorStuartH
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MarkW92
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Message 26 of 26

Re: Broadband Sudden Dip In Performance

@StuartH

I've tried wireless and different ethernet cables as well - the PS4 is also brand new this week as I thought maybe my other one was faulty. 

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