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Lukeroberts88
Beginner

on ‎03-10-2022 10h44

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Message 1 of 3

Broadband and my tv

Hi guys 

So I’ve had an ongoing issue since the 16th of September. 

extremely slow broadband, no my tv or on demand services. Says it can’t connect. BT say there is no fault in the line and showing normal speeds for my area (full fibre) 

 

any ideas what could be causing this issue? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎03-10-2022 12h29

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Message 2 of 3

Re: Broadband and my tv

are you connecting your tv wireless or ethernet?  if wireless try changing the wifi channel



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Lukeroberts88
Beginner

‎03-10-2022 13h54 - edited ‎03-10-2022 14h09

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Message 3 of 3

Re: Broadband and my tv

 Just baffled how Openreach are saying the line is fine, normal speeds etc then in the property it’s all of a sudden super slow and won’t connect to the tv box. 

i have connected with the Ethernet and will look at changing the wifi Chanel when I’m home. 

I appreciate the reply. 

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