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Balddevil
Contributor
683 Views
Message 31 of 59

Re: Broadband boost

Can any of the moderators contact me.
I am still having problems with my connection.
I have no internal wiring connected in the master socket and have replaced the faceplate. My network connection is still dropping and download speed decreasing.
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imjolly
Distinguished Sage
Distinguished Sage
671 Views
Message 32 of 59

Re: Broadband boost

looks like need engineer if connection still unstable  I have asked mods to help



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JohnC2
Moderator
Moderator
663 Views
Message 33 of 59

Re: Broadband boost

Hi @Balddevil Sorry that your broadband connection is continuing to drop even after replacing the faceplate. 

We will be happy to help you again with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Balddevil
Contributor
632 Views
Message 34 of 59

Re: Broadband boost

Hi   @JohnC2 I contacted yourselves via the link but have still not heard back.

 

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NeilO
Moderator
Moderator
615 Views
Message 35 of 59

Re: Broadband boost

@Balddevil sorry about that, I can see that @RobbieMac has reopened an investigation into this yesterday afternoon and he's organised a call back on Monday to update you. 

Balddevil
Contributor
595 Views
Message 36 of 59

Re: Broadband boost

I am yet to here from anyone after submitting the form.
However my connection has not dropped for a week now but the speed is only 44mb/s when the line is capable of 78
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Balddevil
Contributor
582 Views
Message 37 of 59

Re: Broadband boost

...
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PaddyB
Moderator
Moderator
574 Views
Message 38 of 59

Re: Broadband boost

Hi @Balddevil,

I can see that @RobbieMac is dealing with your case and he is going to follow up with you today.

Thanks

PaddyB

Balddevil
Contributor
550 Views
Message 39 of 59

Re: Broadband boost

@RobbieMac just a quick update after not being at home for 2 days speed has dropped to 62.774EA4ED45-8D9A-4F9B-93DD-8D26CCBC43CA.png57D55B24-5A30-4163-A302-5DDA3F076E24.png

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imjolly
Distinguished Sage
Distinguished Sage
546 Views
Message 40 of 59

Re: Broadband boost

Better stats for hh6 by going to advanced settings then technical log information



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