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Balddevil
Contributor
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Message 41 of 59

Re: Broadband boost

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Balddevil
Contributor
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Message 42 of 59

Re: Broadband boost

@RobbieMac another small drop 

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DanielS
Moderator
Moderator
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Message 43 of 59

Re: Broadband boost

Thanks for keeping us updated @Balddevil.

@RobbieMac is back in the office on Monday and he'll review all of your post stats.

Thanks

DanielS

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Balddevil
Contributor
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Message 44 of 59

Re: Broadband boost

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Balddevil
Contributor
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Message 45 of 59

Re: Broadband boost

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Balddevil
Contributor
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Message 46 of 59

Re: Broadband boost

@RobbieMac
Speed has now gone down to 49mb/s
And I have no internet

restarted hub and reconnected to internet 

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Balddevil
Contributor
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Message 47 of 59

Re: Broadband boost

@RobbieMac the openreach engineer has just been and couldn’t find any obvious faults on the line. It was suggested that the problem could be the Hub as some HH6 had been recalled last year due to problems, so he has swapped this. If this doesn’t work he suggested getting authority to swap ports at the cabinet.

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Balddevil
Contributor
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Message 48 of 59

Re: Broadband boost

@RobbieMac I can’t remember if you said you would call today or tomorrow (Wednesday) but I have to go in to work tomorrow now so won’t be in until after 18:30. 

Speed is still going down .

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RobbieMac
Moderator
Moderator
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Message 49 of 59

Re: Broadband boost

Hi @Balddevil

I had a call back scheduled with you for midday tomorrow.

Can you reply back and let me know if it is still okay to call tomorrow and the best time for you? 

Cheers,

Robbie

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Balddevil
Contributor
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Message 50 of 59

Re: Broadband boost

@RobbieMac I’m going to at work 12 hour days so won’t be home until 18:30. Same on Thursday.

I’ll l be home on Friday until 16:00

Or I’m home now. 

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