BT Openreach have been working on upgrading our cabinet to FTTP.
Checked my line ast night and after a long wait they are now accepting orders. Looked at BT options and site came up with everything including Infinity 2, 3 and 4. Thought i would leave it to this morning as there was so much choice.
I go back on this morning and all Infinity options have gone. The only one available to me is standard, snail, broadband.
Double checked BT open reach and which ever way i do i for tel lone or postcode it states that WBC FTTP is availabel to my line with speeds of up tp 100Mbs plus. I checked with another provider and it seems that i can get fibre broadband with them.
Does anyone have any idea as to why everything from openreach indicates that I should be able to get fibre but BT says I can't?
Could you post a screenshot of the checker? Remove your phone number first though.
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxx on Exchange CAMBRIDGE
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
WBC FTTP Up to 330 Up to 30 -- Available
WBC ADSL 2+ Up to 5 -- 3 to 7.5 Available
ADSL Max Up to 4 -- 2.5 to 7 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
Can you get FTTC - the checker states that faster options are available but when i contact BT they say that i can't get BT Infinity FTTC or FTTP and that only standard broadband is available with a
maximum download I can expect is around 5 Mbs.
according to the checker FTTP is available with speeds up to 330 Mbps
best to contact the FTTP sales team who would know more.
0800 587 4787