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broadsword111
Aspiring Contributor
426 Views
Message 1 of 8

Broadband checker says HTTP available but BT website says i can't get Infinity

Hi,

BT Openreach have been working on upgrading our cabinet to FTTP.

Checked my line ast night and after a long wait they are now accepting orders. Looked at BT options and site came up with everything including Infinity 2, 3 and 4. Thought i would leave it to this morning as there was so much choice.

I go back on this morning and all Infinity options have gone. The only one available to me is standard, snail, broadband.

Double checked BT open reach and which ever way i do i for tel lone or postcode it states that WBC FTTP is availabel to my line with speeds of up tp 100Mbs plus. I checked with another provider and it seems that i can get fibre broadband with them.

 

Does anyone have any idea as to why everything from openreach indicates that I should be able to get fibre but BT says I can't?

 

Cheers

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7 REPLIES 7
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lines_man
Aspiring Expert
398 Views
Message 2 of 8

Re: Broadband checker says HTTP available but BT website says i can't get Infinity

Upgrade your PCP to FTTP? FTTP doesn't require a PCP.....

Also Openreach FTTP speeds go up to 330mbps, I don't think they do a 100mbps package....

Are sure it's not just FTTC that's available?
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Sage
Sage
386 Views
Message 3 of 8

Re: Broadband checker says HTTP available but BT website says i can't get Infinity

Could you post a screenshot of the checker? Remove your phone number first though.

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broadsword111
Aspiring Contributor
373 Views
Message 4 of 8

Re: Broadband checker says HTTP available but BT website says i can't get Infinity

BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxx  on Exchange CAMBRIDGE

 

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC FTTP Up to 330 Up to 30 -- Available

WBC ADSL 2+ Up to 5 -- 3 to 7.5 Available
ADSL Max Up to 4 -- 2.5 to 7 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

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dja1000
Contributor
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Message 5 of 8

Re: Broadband checker says HTTP available but BT website says i can't get Infinity

It appears ur in the same boat as me!

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broadsword111
Aspiring Contributor
342 Views
Message 6 of 8

Re: Broadband checker says HTTP available but BT website says i can't get Infinity

Can you get FTTC -  the checker states that faster options are available but when i contact BT they say that i can't get BT Infinity FTTC or FTTP and that only standard broadband is available with a

 maximum download I can expect is around 5 Mbs.

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Distinguished Sage
306 Views
Message 7 of 8

Re: Broadband checker says HTTP available but BT website says i can't get Infinity

according to the checker FTTP is available with speeds up to 330 Mbps  

best to contact the FTTP sales team who would know more.

 

0800 587 4787

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broadsword111
Aspiring Contributor
284 Views
Message 8 of 8

Re: Broadband checker says HTTP available but BT website says i can't get Infinity

 
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